Contacting customer support
TeamSnap's support specialists are available to assist online via email for all of our customers, and we do our best to respond to every customer request as quickly as possible.
Each of our support specialists is a highly qualified and super friendly real-life human, so you can always be sure that your inquiries will be responded to by a specialist determined to provide you with the quality interaction you expect. We have team support and specialized sports organization support available throughout the week.
Help Center |
Message |
Chat |
Phone |
Look for |
| 24/7 | ORGANIZATION SUPPORT Sunday - Saturday 8 AM-10 PM CST |
ORGANIZATION SUPPORT Monday - Friday 8 AM-9 PM CST |
ORGANIZATION SUPPORT By appointment only Monday - Friday 8 AM-6 PM CST |
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| TEAM SUPPORT Sunday - Saturday 8 AM-10 PM CST |
TEAM SUPPORT Sunday - Saturday 8 AM-10 PM CST |
TEAM SUPPORT N/A |
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| Look for the help widget in the bottom right corner of your screen to access our support options. | ||||
Support Channels
Providing support primarily through email and chat allows us to provide an excellent experience for our product, provide helpful screenshots to our customers, and provide the fastest responses. Our online support tools allow us to quickly gather technical information, as well as any needed screenshots and a record of your support history, which saves time and effort for both our customers and our customer support specialists from the get-go.
It also assists us in sharing helpful articles and improving the help content we make available to our users. Although we offer limited support via phone, we are always ready and eager to provide the best possible support experience for your email and chat inquiries.
TeamSnap company holidays
As a company, we break for the following U.S. holidays, which means you can still submit support requests, and our team will respond on the business day following the holiday:
| Martin Luther King Jr. Day | January 15, 2024 |
| Memorial Day | May 27, 2024 |
| Juneteenth | June 19, 2024 |
| Independence Day | July 4, 2024 |
| Labor Day | September 2, 2024 |
| Thanksgiving | November 28, 2024 |
| the day after Thanksgiving | November 29, 2024 |
| Christmas Eve | December 24, 2024 |
| Christmas Day | December 25, 2023 |
| New Years Day | December 31, 2024 |