Financials Tab FAQs

Why can't I see my Financials tab?

If your organization is set up to use TeamSnap's integrated payments with registration, the Financials tab will be displayed once you have turned on credit card or ACH payments in a registration form. If you are migrating from WePay or PayPal to integrated payments you will need to create a new registration form or edit an existing registration form by going to the Payments and Adjustments tab of the registration form, disable credit card and/or ACH Payments (toggle off), then re-enable credit card and/or ACH payments (toggle on) then save.

Why do you need my Social Security Number or Social Insurance Number (SIN)

We’re pretty playful here at TeamSnap, but moving money is a serious matter. In our role of distributing money to individuals, we have a responsibility to validate the identity of the recipients of that money. Your social security number helps us to do just that. For all Canadian customers, we require a social insurance number for identification to confirm that you are a representative of the business for which you are filing the application. Your SIN is not retained in our system and is used for verification purposes only.

How do I find my EIN number?

If you are a non-profit, your EIN can be found on your 501c3 determination letter and other documents you were issued by the IRS. We suggest taking a look at those documents for a number labeled as EIN or Federal Tax ID. If you are a business, the easiest place for you to find your EIN is likely on tax documents or on a letter you received from the IRS when registering your business.

I’m a non-profit and don’t have a Tax ID number, what do I use?

You should have an EIN from the IRS, sounds like you need some help finding yours. EINs can be found on your 501c3 determination letter and other documents you were issued by the government. We suggest taking a look at those documents for a number labeled as EIN or Federal Tax ID. If you are a Canadian non profit and you do not have a tax id number please contact support for assistance.

Why can't I use a PO BOX?

In our role of distributing money, we have a responsibility to validate the identity of the recipients of that money. A PO Box is not sufficient information to help in this regard and a physical address is required. We will not be sending anything to this address, it is simply used for verification purposes. 

My organization is in Canada, I can't locate a routing number?

You will enter your 5 digit transit number followed by the 3 digit Institution number. The format will be xxxxx-xxx. 

How long does my sports organization have to complete the verification process and bank account set up?

30 days from the first transaction date. If the information is not completed within 30 days the registrations will be refunded.

How will integrated payments appear on the cardholders credit card statement?

For US based organizations the descriptor on the card holder statement will be TEAMSNAP* and the first 12 characters of your league name. For Canadian based organizations the descriptor will include the first characters of your account name followed by your league name. 

How do I update the account name?

To update the account name you'll need to reach out to our stellar customer support team for assistance. Please be advised that we may need to collect new information to make this change.

How do I change the deposit bank account information?

Organization owners can edit the deposit bank details under the Financials tab by clicking Edit Deposit Settings.

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