Upgrade to Integrated Payments FAQs

What is changing with the payments upgrade and how is it different from WePay and/or PayPal?

TeamSnap integrated payments is a new, upgraded payment solution that allows clubs and leagues to collect fees directly within TeamSnap with no third party set up required. This will enable your organization to receive payments faster than ever, with deposits for card and ACH payments within two days. With integrated payments, you’ll have one place to login and no third parties to deal with. TeamSnap is truly your one stop shop for all of your sports organization management needs! The Payments tab within organization sites will be replaced with the Financials tab for integrated payments.

Will my rates change?

All rates will remain the same as they were on WePay, at 2.99% plus $0.99 per transaction for debit/credit or 1.99% plus $0.99 per transaction for ACH. There are no additional annual fees for using integrated payments.

Does this upgrade affect me?

All TeamSnap sports organizations based in the United States and Canada will be upgraded to the new TeamSnap integrated payments by the end of 2019. We are committed to making sure that the upgrade transition is as smooth and easy as possible for you and your organization.

This upgrade is currently only affecting TeamSnap organization accounts. Existing team accounts will have more information to come soon about their future upgrade.

What does this upgrade mean for my registrants?

The payments upgrade should be invisible and seamless for your registrants and members. Registrants with installments running will see their card in Past Cards still on the checkout page. However, you may want to inform registrants without installments who have used stored payment methods on WePay that they’ll need to re-enter the payment information for new registrations and invoices. If a registrant has processed a charge on a registration form with integrated payments, those stored payment methods will be shown. Registrants can view receipts for both WePay & integrated payments transactions from the TeamSnap Dashboard for up to one year.

What happens to payment records, in-progress registrations, and installment payments from WePay?

Existing payment records in the Payment Log & Transaction Summary remain intact with full functionality. Charges for any in-progress registrations will process with integrated payments once the registrations are completed. Installment plans that were initially processed with WePay will be uninterrupted and continue to be charged with WePay until your organization's data is migrated fully over to TeamSnap, at which time installments will switch to Integrated Payments. This migration will happen within 2-4 weeks after your organization has been fully upgraded to Integrated Payments on TeamSnap. Registrants can still pay installments using the Manage Payments button on their TeamSnap Dashboard and should experience no disruptions to their payment experience.

Note: Reporting for past WePay installments will not be included in the Financials tab reporting but can still be accessed within WePay.
What will happen to my WePay account balance?

Balances cannot be transferred between payment providers so you will need to cash out your WePay account and start fresh with integrated payments. 

What happens if I need to make refunds?

The refund process will remain exactly the same. Refunds will be issued directly through the TeamSnap Registration dashboard.  Charges processed with WePay will be refunded from your WePay account. 

WePay will typically attempt to withdraw any funds from your connected bank account. If this results in a negative balance, you will need to work with WePay support directly.

How do I set up the new Financials tab?

Once your account has been upgraded to integrated payments, follow these steps to set up your new Financials tab. If you need help getting your Financials tab to appear first, read this help article for assistance.

Who will have access to the Financials tab?

All commissioners within your organization who have global commissioner access will have access to the Financials tab.

What reporting will I have access to?

Once activated, you will have access to payments and deposits reports located under the Financials tab in Financial Reporting. Check out our financials tab reporting article for more info.

Will my payments through the upgraded system be secure?

Payment data security is high priority for us at TeamSnap, and therefore, our new integrated payments system is fully PCI-complaint and encrypts all data passed through it. We do not store any payment data on our system and go through annual PCI and security certifications.

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