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Upgrade to Integrated Payments FAQs

What is changing with the payments upgrade and how is it different from WePay and/or PayPal?

TeamSnap Integrated Payments is a new, upgraded payment solution that allows clubs, leagues, and teams to collect fees directly within TeamSnap with no third party set up required. This will enable your organization or team to receive payments faster than ever, with deposits for card and ACH payments (when available) within 5-7 business days. With integrated payments, you’ll have one place to login and no third parties to deal with. TeamSnap is truly your one stop shop for all of your sports organization and team management needs! The Payments tab on owners' TeamSnap accounts will soon be replaced with the Financials tab (at the organization level) or the Invoicing tab (at the team level).

Does this upgrade affect me?

All TeamSnap sports organizations based in the United States and Canada have now been upgraded to the new TeamSnap integrated payments! TeamSnap team accounts are now in the process of being upgraded during the first half of 2020. We are committed to making sure that the upgrade transition is as smooth and easy as possible for you and your teams.

What does this upgrade mean for my registrants?

The payments upgrade should be invisible and seamless for your registrants and members. Registrants with installments running will see their card in Past Cards still on the checkout page. However, you may want to inform registrants without installments who have used stored payment methods on WePay that they’ll need to re-enter the payment information for new registrations and invoices. If a registrant has processed a charge on a registration form with integrated payments, those stored payment methods will be shown. Registrants can view receipts for both WePay & integrated payments transactions from the TeamSnap Dashboard for up to one year.

What happens to payment records, in-progress registrations, and installment payments from WePay?

Existing payment records in the Payment Log & Transaction Summary remain intact with full functionality. Charges for any in-progress registrations will process with integrated payments once the registrations are completed. Installment plans that were initially processed with WePay will be uninterrupted and continue to be charged with WePay until your organization's data is migrated fully over to TeamSnap, at which time installments will switch to Integrated Payments. This migration will happen within 2-4 weeks after your organization has been fully upgraded to Integrated Payments on TeamSnap. Registrants can still pay installments using the Manage Payments button on their TeamSnap Dashboard and should experience no disruptions to their payment experience.

Note: Reporting for past WePay installments will not be included in the Financials tab reporting but can still be accessed within WePay.
What will happen to my WePay account balance?

Balances cannot be transferred between payment providers so you will need to cash out your WePay account and start fresh with Integrated Payments. We recommend leaving your WePay account open for 3-6 months to allow for any chargebacks or refunds you may need to make.

What happens if I need to make refunds?

The refund process will remain exactly the same. New refunds will be issued directly through TeamSnap and can be managed and viewed on your Registration dashboard (for organizations) or Invoicing dashboard (for teams).

Charges processed with WePay will be refunded from your WePay account. WePay will typically attempt to withdraw any funds from your connected bank account. If this results in a negative balance, you will need to work with WePay support directly.

How do I set up the new Financials or Invoicing tab?

Once your account has been upgraded to Integrated Payments, follow these steps to set up your new Financials tab. If you need help getting your Financials tab to appear first, read this help article for assistance.

At the team level, the team owner is the only person who can set up the Invoicing tab.  The bank account and identifying information must match the team owner.

Who will have access to the Financials or Invoicing tab?

All commissioners within your organization who have global commissioner access will have access to the Financials tab. 

The team owner and managers will have access to the Invoicing tab for teams (however as a reminder, the team owner is the one who needs to set up the Invoicing).

What reporting will I have access to?

Once activated, you will have access to payments and deposits reports located under the Financials or Invoicing tab in Financial Reporting. Check out our financials tab reporting article for more info.

Will my payments through the upgraded system be secure?

Payment data security is high priority for us at TeamSnap, and therefore, our new integrated payments system is fully PCI-complaint and encrypts all data passed through it. We do not store any payment data on our system and go through annual PCI and security certifications.

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