Tips, Tricks, and Best Practices: Registration During COVID-19

Guide

This short guide outlines options that organizations can take to move forward with registration while keeping in mind the financial sensitivity and uncertainty around COVID-19.

The first question to ask yourself, do you want to collect money at the time of registration?

➜ Yes, I want to collect some sort of fee at registration

➜ No, I want no fees collected upfront

Collect Fees at Registration

Aside from running registration as you normally would, there are 3 other ways you can collect some sort of fee at the time of registration.

Extended early bird pricing 

This will allow registrants to take advantage of lower, special prices for a longer period of time. You can set up these discounts and deadlines using advanced fees. 

Deposit with delayed installments

Collect a pre-determined deposit during registration and set installment dates to start at a future time that your organization is comfortable with. The initial deposit can be set as low as $0.01, which does not include processing fees, and you can choose the number of installments to be collected.  

Lower initial fee with a future payment

Set the participant fee on the registration form to be a reduced amount, with the intention to collect an additional balance at a later date. This future collection can be done in two ways:

  • Send out an invoice to multiple participants 
    • Works best if you do not have a future need for ACH payments
  • Add an adjustment to the registration entry 
    • Works best if you do not have a future need for installments or ACH payments
    • Requires that you add adjustments to each individual registration entry

No Fees at Registration

If you do not want to have registrants pay at checkout, there are 2 potential options for you.

Offline payment with future collection

Set up your participant fees as normal but enable registrants the option to pay offline. This will allow members to register for the season without having to pay right at checkout. The registrant can then use the ‘Pay Now’ button from their dashboard when ready to pay, based on your agreed-upon timelines.

  • Works best if you do not have a future need for installments or ACH payments

$0 fee with a future payment

Set the participant fee on the registration form to be $0, with the intention to collect the balance at a later date. This future collection can be done in two ways:

  • Send out an invoice to multiple participants 
    • Works best if you do not have a future need for ACH payments
  • Add an adjustment to the registration entry 
    • Works best if you do not have a future need for installments or ACH payments
    • Requires that you add adjustments to each individual registration entry
Attention: A registrant must select a fee to generate a member profile. Without a selected fee, a member profile can not be generated. No-fee registration forms will not generate member profiles. This fee can be a zero-amount fee.

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