Email Message Shows the Wrong Sender

Like many web applications, TeamSnap sends some emails from a no-reply address - donotreply@email.teamsnap.com.

If you have ever received a TeamSnap email sent by someone else in the past, your email program may have associated or labeled the donotreply@email.teamsnap.com address with that person's name. If so, you may see their name next to donotreply@email.teamsnap.com on the From line when you view an email. The good news is that any replies to the message will still go to the correct person. We always set the Reply-To address to the person who sent the email, regardless of the email label.

The sender name shown on your email is stored and displayed by your email program, so we can’t prevent it from displaying, but because it is only stored in your personal email program, anyone else on your team viewing the email won’t see the substituted name and there is an easy fix!

Go to your contacts list within your email program, find the email address donotreply@email.teamsnap.com, and change the name associated with it. You can remove the name and leave the label blank, edit the name to TeamSnap, edit the name to your current team name, or put any name in the field that you'd like to see displayed with the donotreply@email.teamsnap.com address.