Refund Registration Payment
Registrations using TeamSnap Payments have a refund eligibility window of 120 days from when the initial payment was released. Transaction fees will be included in full refunds but cannot be included in partial refunds.
- From the Registration tab, locate the participant registration you need to refund. Click the Admin > Edit button on the far right to open the registration transaction summary.
- Click the Refund button to the right of the payment that needs to be refunded
- Select Full Refund or Partial Refund Amount (must enter refund amount for partial refunds)
- Click Refund to submit refund for processing
Tip: Refunds decrease the total owed by the amount refunded. If there is no installment plan, you can re-collect the amount refunded using Fee Adjustments to increase the total owed. Learn more here: Edit Participant Registration