Team Missing from Account

Once your email address is added to a roster profile in TeamSnap, it is enabled to receive team messages sent out to the team. If you don't see the team when you log into TeamSnap, here are a few of the reasons that may be, and how you can address them.

Unaccepted or Unsent Invitation

It may be that you have not fully accepted your team invitation or your invitation has not been sent out yet. You'll want to ensure you have accepted any team invites you have received, and if you aren't able to locate those in your email you can always find your team invite. Once you have accepted, the team will be added to your account and you can access it there going forward. You can also ask your team manager to make sure that the invitation has been sent to you by resending your invitation.

Multiple TeamSnap Accounts 

Many of us have more than one email address, and occasionally users have inadvertently set up more than one TeamSnap account under different emails. If it is a possibility for you, it is worth checking to see if you have more than one account. The missing team may be under an account for your other email address. The account email and roster email are not always the same, and updates to your roster email will not unlink it from the original account email. If you find that this is the case, we recommend that you merge your accounts to minimize future confusion. 

Team Hidden from View in Mobile App

Users on our iOS or Android mobile apps have the ability to hide and unhide teams in their team list view. It's worth taking a look to see if you may have hidden the team at some point.

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