Why I can't access my tournaments when I log into TeamSnap?
TeamSnap Tournaments is actually a separate login from your regular TeamSnap account. You can log in at tournaments.teamsnap.com.
Where can I reset my password?
You can have a reset link sent to you by clicking the Forgot Password? link on the login screen at tournaments.teamsnap.com.
What's the difference between an admin and a scorekeeper?
Glad you asked! You can read all about member types here.
Can I invite members with access to a specific event rather than the entire organization?
Currently, all members have access to everything in the organization with certain admin views depending upon their member type.
How do I add a location to my event?
You'll want to add your location as a venue first. Once added, navigate to your event management screen, then click Add Event Venue under the Venues section of the Settings tab. Just select your venue from the drop-down and click Save to link your venue to the event.
When I am in an event management view, how do I return to the organization admin screen?
Just click your organization's name link next to the event name at the top of your screen:
What kinds of messages can I send out to communicate with members/participants?
Currently, only in-app and push notifications are supported. In-app notifications are sent by default, while push notifications can be sent out in addition to the in-app notification if desired.
I'm trying to use TeamSnap Tournaments on my PC but all I see is a white screen. What should I do?
Are you using Internet Explorer? You may need to double check that you are using the latest version, or you can try opening TeamSnap Tournaments in another web browser. We recommend using Google Chrome.