Q: When will it be available?
A: TBD for sports other than those listed above.
Q: Why isn’t my size listed?
A: Sizing options are currently limited as this is an early version of this feature. More sizing will be added in the future.
Q: What is the estimated delivery time for items ordered?
A: 2 weeks
Q: Why can’t you ship outside of the US?
A: Current shipping options are limited - we are working on expanding in the future.
Q: What is the cost of shipping?
A: $5 flat-rate. If more than one order is submitted (different sizes, additional pieces, etc.), the shipping fee will need to be applied to each order since multiple-item orders are not yet supported.
Q: What is the cost of the available store items?
A: $15 + tax & shipping for the t-shirt, and $28 + tax & shipping for the hoodie.
Q: Is there a max character count for the team name?
A: Yes, there are two separate fields that team name can be entered. Each line has a max character count of 12, totaling 24 characters max.
Q: Are there any other color options besides grey?
A: Not at this time, but there will be additional colors available to choose from in the future.
Q: Why can’t I select the same secondary font color as my primary font color?
A: This is a default requirement for the design system to ensure quality.
Q: Why isn’t my secondary font color appearing on the garment?
A: The secondary color selection is currently in the data collection stages only and will not appear at this time. We’re collecting the data and will offer more variations later on.
Q: What sizes are available?
A: Small to 3XL, with more sizes coming soon
Q: Why isn’t there a female version of the garment?
A: Female version will be available in the future
Q: Is there a maximum on how many T-shirts can be ordered?
A: Nope, buy as many as you’d like!
Q: Can I change the design of the football or soccer ball?
A: Currently it is not possible to change the design. More options coming soon!
Q: Can I change the font of my team name?
A: Not at this time, but more options coming soon!
Q: How does a store go live?
A: Team administrators need to approve their team name and colors first.
Q: How do I hide a store?
A: Team administrators can turn off the store under manager settings.
Q: How do I get support assistance with questions?
A: For questions about payments made, refunds, cancellations, confirmations, orders, shipping, garment-specific questions regarding quality, material, colors, fonts, and fit, click the blue chat icon in the bottom right corner of your store site or call (877) 254-0793.
For general questions about the store site, please reach out to TeamSnap support.