Payment type and status detail legend for administrators
Need help deciphering the payment type and detail terms? Take a look at the definitions below to find out what those terms mean.
Attention: This article is for team administrators and for organization administrators on TeamSnap for Clubs and Leagues. Check your version at the bottom of your organization screen.
Pay Now - online payment in full at the time of checkout
Approved: Payment info was entered and the payment has been confirmed. The credit card has been successfully charged.
Authorized: For CC payments, this means that payment was submitted, but the transaction has been randomly selected for review. The status will be updated when the review is complete. All ACH payments will go into Authorized status until processing is complete, which may take up to 10 business days.
Paid: The funds from the transaction have been successfully credited to the payee WePay Merchant account.
Canceled: The payment has been canceled by the payer, payee, or the application. No funds have been transmitted.
Failed: The payment was not able to be completed. See the full list of error messages for more info.
Installment Plan - online automatic payments over a set period of time
Approved: The payer entered their payment info and the deposit payment has been confirmed. The credit card has been successfully charged.
‘x’ of ‘y’ payments: The installment plan is in progress with outstanding payment due. ‘x’ is the number of successful, paid installment payments that have been credited to the payee WePay Merchant account and ‘y’ is the total number of payments.
Paid: No outstanding balance is due. All of the installment payments have been successfully credited to the payee WePay Merchant account.
Canceled: The deposit payment has been canceled by the payer, payee, or the application. No funds have been transmitted.
Refunded: All of the paid installment payments have been refunded by the payee. Each payment has been debited from the payee WePay Merchant account. Any outstanding installment payments have been canceled and will not be processed.
Failed: A payment was not able to be completed. See the full list of error messages for more info.
Offline - payment to be made via check or cash
Waiting for Payment: Full payment for the amount due has not been recorded.
Paid: Payment(s) that are equal to the amount due have been recorded.
Refunded: The payment was paid and then the payee refunded the full amount.
Registration statuses
no payment required
Completed: The participant successfully finished registration.
complete registration with current registration step of the registrant
On Sign In: The registrant has started registration, but has not successfully signed in.
On Info: The registrant is providing parent and/or participant information.
On Docs & Waivers: The registrant is uploading and/or signing off on required documents and waivers.
On Fees: The registrant is selecting the fees that are applicable to the program they’re signing up for.
On Checkout: The registrant is on the final step of registration. They have not clicked the Confirm Payment button. After clicking the button, the payment type will change to Pay Now, Installment Plan, Offline, or No Fees.