We know that email communication is critical as a member of any team. We have set up our systems to alert you when we receive errors back from your email provider. In a nutshell, when we send email to you, we get a message back saying everything was a-ok or an error message. If we receive an error message, we disable your email address to prevent messages being sent to the wrong address and then send a message notifying you of the issue.
Ok, so now what?
At the bottom of the email saying there was a problem is an error message. This is the error message that was received directly from your email provider alerting you as to the problem they are reporting. The message can say several things, but the most common issues are:
- Email server has been blocked
This indicates that your email server has blocked any email from ours from getting through. There is usually a link or other information that you can use to get unblocked. You can contact your email provider to make sure they are sending along any TeamSnap messages. You might also be able to mark TeamSnap messages as safe so the provider doesn’t see them as spam. Be sure to edit your Player Profile page and re-check to box to receive Team Emails.
- Email address or account does not exist
Seeing any terms such as “rejected”, “account does not exist”, or “no such user” typically indicates that there is a problem with your email account or the email address is incorrect on your roster profile. Make sure that your account is working properly and check your email address on the Roster tab.
Check the address closely as sometimes it is 2 letters that are transposed or one that is left out, which is often hard to spot at a quick glance. If it is not correct, edit your profile to make the necessary corrections and make sure the box to Receive Team Emails is marked on your Player Profile page.
- Email server says it is “not found”
If you see the term “host not found” that typically indicates that there is a problem with the email address. You will usually find the error in the part of the address after the @ symbol. Go to the Roster tab and verify all of your email addresses are entered correctly. If not, edit your profile to make the necessary corrections. You might also check with your email provider to make sure nothing is being flagged incorrectly on their end. If everything looks good, you can make sure the box is checked to receive Team Emails on your Player Profile page.