If you click the Forgot Password? link on the login screen you will be asked to enter your email so we can send you a password reset email. If you do so and do not receive an email with the subject "Reset your TeamSnap Password," there could be a few reasons why:
- The password reset email could be caught in your SPAM/junk filter, please check your SPAM folder.
- Your browser could be using old cached information and auto-logging you into the wrong account even though you are entering the correct login credentials. Please clear the browser cache and try logging in again.
- Your account may be under a different email address, or there could be a typo in your username in the system. The password reset email will be sent to the email address used when your TeamSnap account was set up. Please try entering all of your email addresses in the reset password link, and check all email accounts that you may have used.
After trying the above, if you are still not receiving your password reset email please contact firstname.lastname@example.org