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Setting Up Your Payment Deposit Account

How-to

Once an invoice is created or a registration form is created with online payments enabled, online payments can be submitted by members. In order to have those funds deposited somewhere, administrators for teams and organizations using TeamSnap integrated payments will need to complete financial settings set up.

Team owners will set up their financial settings under the Invoicing tab within their team site. Organization admins will set up their financial settings under the Financials tab, which will become available once they have created their first invoice batch or when online payments (credit card or ACH) are enabled within a registration form. 

ATTENTION: Make sure your legal organization name is entered as the name of your sports organization in TeamSnap before continuing with financials set up.
WARNING: If you intend to collect online payments from your members at any point, it is best to complete set up of your Deposit account as early as possible to avoid any delays in enabling online payments and deposits.

In this article

Applies To:
User
  • Members
  • Team Admins
  • Team Owners
  • Org Admins
  • Org Owners
Device
  • Web app Web
  • iOS app iOS
  • Android app Android
Plan
  • Trial
  • Free
  • Basic
  • Premium
  • Ultra
Country
  • United States USA
  • Canada CAN
  • Worldwide Worldwide

Setting Up Your Payment Deposit Account

  1. Log into TeamSnap
  2. Enter your team or organization site from the TeamSnap dashboard
  3. Open financial settings:
    1. Organization admins (web only): 
      1. Click the Financials tab
    2. Team admins: 
      1. Web 
        1. Click the Invoicing tab
      2. Android
        1. Tap the hamburger menu icon
        2. Tap Invoicing
        3. Tap the 3-dot menu
        Android financial settings screen.
        Android financial settings screen
      3. iOS
        1. Tap the More menu icon
        2. Tap Invoicing
        3. Tap the settings gear icon
        iOS financial settings screen.
        iOS financial settings screen
  4. Click the Financial Settings sub-tab
  5. Complete all fields with the applicable information

    ATTENTION: Canadian non-profit organizations that do not have a Tax ID must enter all zeroes (00-0000000) in the Tax ID field and submit a copy of the Account Opener's ID card to our support team for account verification.
    1. ID Verification File Requirements for Canadian Non-Profits:
      1. Clear, unaltered copy with no glare, all edges included, nothing blocked, etc.
      2. In color
      3. Includes front and back of the ID
      4. Under 15MB in size
      5. Under 8000 pixels on any dimension (width or height)
      6. .png or .jpg format
      7. Large enough to read
      8. Not expired
        Web non-profit financial settings screen.
        Financial details required for an organization designated as a non-profit.
  6. Click Start Receiving Deposits

Deposit Details

Default deposit frequency is for deposits to be sent two business days following payment activity, after which it will be processed in accordance with your receiving bank's processing and posting time. This could be anywhere from 2-12 days.

Deposits will be listed as  TEAMSNAP, and for U.S.-based teams and organizations, your payers will see the payments they have submitted designated by TEAMSNAP* + the first 12 characters of your team or sports organization's name on their account statements. For Canadian-based organizations, the descriptor will include the first characters of your account name followed by your organization name.

Once you start generating payment and deposit activity, you will be able to access several reports under the Financials tab.


Common Questions

Why do you need my Social Security Number (SSN) or Social Insurance Number (SIN)?

We’re pretty playful here at TeamSnap, but moving money is a serious matter. In our role of distributing money to individuals, we have a responsibility to validate the identity of the recipients of that money. Your social security number helps us to do just that. For all Canadian customers, we require a social insurance number for identification to confirm that you are a representative of the business for which you are filing the application. Your SIN is not retained in our system and is used for verification purposes only.

I’m a non-profit and don’t have a Tax ID number, what do I use?

You should have an EIN from the IRS, sounds like you need some help finding yours. EINs can be found on your 501c3 determination letter and other documents you were issued by the government. We suggest taking a look at those documents for a number labeled as EIN or Federal Tax ID. If you are a Canadian non profit and you do not have a tax id number please contact support for assistance.

How do I find my EIN number?

If you are a non-profit, your EIN can be found on your 501c3 determination letter and other documents you were issued by the IRS. We suggest taking a look at those documents for a number labeled as EIN or Federal Tax ID. If you are a business, the easiest place for you to find your EIN is likely on tax documents or on a letter you received from the IRS when registering your business.

Why can't I use a PO BOX?

In our role of distributing money, we have a responsibility to validate the identity of the recipients of that money. A PO Box is not sufficient information to help in this regard and a physical address is required. We will not be sending anything to this address, it is simply used for verification purposes.

My organization is in Canada, I can't locate a routing number?

You will enter your 5 digit transit number followed by the 3 digit Institution number. The format will be xxxxx-xxx.

What payment methods are accepted for our members or teams paying their registration/invoices?

Organizations in the US can pay via debit, credit, or ACH. Organizations in Canada can not accept ACH or e-transfer (Interac) at this time, but Visa and Mastercard branded debit cards are accepted! Team accounts can only accept debit or credit at this time.

How will integrated payments appear on the cardholders credit card statement?

For US based organizations the descriptor on the card holder statement will be TEAMSNAP* and the first 12 characters of your league name. For Canadian based organizations the descriptor will include the first characters of your account name followed by your league name.

How do I update the account name?

To update the account name you'll need to reach out to our stellar customer support team for assistance. Please be advised that we may need to collect new information to make this change.

How do I change the deposit bank account information?

Organization owners can edit the deposit bank details under the Financials tab by clicking Edit Deposit Settings.

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