Contacting Customer Support
TeamSnap's support specialists are available to provide assistance online via email for all of our customers, and we do our best to respond to every customer request as quickly as possible.
Each of our support specialists is a highly qualified and super friendly real live human, so you can always be sure that your inquiries will be responded to by a specialist determined to provide you with the quality interaction you expect. We have team support and specialized sports organization support available throughout the week.
TEAM & ORG SUPPORT
Monday - Friday
8AM to 4PM (MT)
10AM to 12PM (MT)
No chat available
| Send a message or chat using the help icon at the bottom of your screen.
Tip: To access chat during ORG SUPPORT chat hours, select the blue Help ? button while in your organization at the organization level. Chat is not available from the team level, or while outside of the organization, when the Help ? button is orange.
Why no phone support?
The answer is pretty simple. Providing support through email and chat allows us to provide a great experience for our product, provide helpful screenshots to our customers, and enables us to provide the fastest responses.
Our online support tools allow us to quickly gather technical information, as well as any needed screenshots and a record of your support history, which saves time and effort for both our customers and our customer support specialists from the get-go.
It also assists us in sharing help articles and improving the help content we make available to our users. Although we do not offer support via phone, we are always ready and eager to provide the best possible support experience for your email and chat inquiries.
As a company, we break for the following U.S. holidays, which means you can still write in but our support team will be unavailable to respond until the following business day:
|New Years Day||January 1, 2020|
|Memorial Day||May 25, 2020|
|Independence Day||July 3, 2020|
|Labor Day||September 7, 2020|
|Thanksgiving||November 26, 2020|
|the day after Thanksgiving||November 27, 2020|
|Christmas Eve||December 24, 2020|
|Christmas Day||December 25, 2020|
|New Years Eve||December 31, 2020|