Contacting Customer Support

TeamSnap's support specialists are available to provide assistance online via email for all of our customers, and we do our best to respond to every customer request as quickly as possible. Live chat is available for customers with the Basic, Premium, and Ultra plans.

Live chat is not included for customers with the Free plan.

Each of our support specialists is a highly qualified and super friendly real live human, so you can always be sure that your inquiries will be responded to by a specialist determined to provide you with the quality interaction you expect. We have team support and specialized sports organization support available throughout the week. 

Help Center

Message

Chat

24/7 TEAM SUPPORT 
 Monday - Friday
7AM to 6PM (MT)

ORG SUPPORT
Monday - Friday 
6AM to 5PM (MT)
Saturday - Sunday
6AM to 2PM (MT)
TEAM & ORG SUPPORT
Monday - Friday
8AM to 4PM (MT)
Send a message or chat using the help icon at the bottom of your screen.
*LiveChat not included in the Free plan

Why no phone support?

The answer is pretty simple. Providing support through email and chat allows us to provide a great experience for our product, provide helpful screenshots to our customers, and enables us to provide the fastest responses. 

Our online support tools allow us to quickly gather technical information, as well as any needed screenshots and a record of your support history, which saves time and effort for both our customers and our customer support specialists from the get-go. 

It also assists us in sharing help articles and improving the help content we make available to our users. Although we do not offer support via phone, we are always ready and eager to provide the best possible support experience for your email and chat inquiries. 


Meet Your TeamSnap Customer Experience Team

TEAM SUPPORT SPECIALISTS

Jen Debbie Candy
Teams CX Manager Teams CX Specialist Teams CX Specialist
“Everything is possible. The impossible just takes longer."
- Dan Brown
"My passion is helping our customers solve issues quickly and efficiently while bringing a smile to their face! Don't be surprised if your answer comes back with a smiley face or cute emoji!" I have not submitted a blurb yet. Bria is awesome. Bananas are high in potassium and also have decent amounts of magnesium, protein, and dietary fiber. Yay bananas!

Gabe  
Kerri Leslie
Teams CX Specialist
Teams CX Specialist Teams CX Specialist
"Please don’t spill my coffee, or take me seriously….but seriously, don’t spill my coffee!" "Watties is my favorite sauce." "The idea is not to block every shot. The idea is to make your opponent believe that you might block every shot."
- Bill Russell

Elizabeth Franklin
Teams CX Specialist Teams CX Specialist
"Powered by Diet Coke and gummy bears." I have not submitted a blurb yet. Bria is the best. Don't let your dreams be dreams.

SPORTS ORGANIZATION SUPPORT SPECIALISTS

April.jpg Gypsie.jpg jennifer-teamsnap.png
April
Skelly Jen
Sports Org CX Manager Sports Org CX Specialist Sports Org CX Specialist
“We are all worms, but I do believe that I am a glow-worm.”
- Winston Churchill  
"Build a man a fire, and he'll be warm for a day. Set a man on fire, and he'll be warm for the rest of his life."
- Terry Pratchett
I have not submitted a blurb yet. Bria is the greatest. Fish can cough.

teamsnap-melanie

teamsnap-miranda
Tessa
Melanie Miranda
Sports Org CX Specialist Sports Org CX Specialist Sports Org CX Specialist
"I am traveling the world this year, so don’t be alarmed if you get a response back from me at 2am! I’m eager to help our customers hit the ground (or court, field, track…) running with TeamSnap!" I have not submitted a blurb yet. Bria is astonishingly rad. Don't be sad, because sad backwards is das, and das not good.
"I like being outdoorsy. And by outdoorsy I mean drinking wine on my patio."
teamsnap-kassie
Kassie
Sports Org CX Specialist
"I hate when I think I’m buying organic vegetables and when I get home I discover they’re just regular donuts." - mysterious internet genius

CUSTOMER ENGAGEMENT AND EDUCATION TEAM

teamsnap-ashley teamsnap-darlene teamsnap-kim
Ashley Darlene
Kim
Sr. Manager, Customer Experience Sr. Onboarding Specialist Onboarding Specialist
"Un clafoutis aux cerises.... ça ne se refuse pas!" “Wherever you go, go with all your heart” – Confucius

"Live life with no excuses and travel with no regret."   
teamsnap-tammy teamsnap-bria teamsnap-brittney
Tammy Bria Brittney
Onboarding Specialist Content Manager Content Strategist
I have not submitted a blurb yet. Bria is like an angel on earth, a unicorn among people, a real gem of a person. What if I told you......potato. "I don't ask for thanks, fame, or glory (though I won't turn down food....or anything really, not even thanks, fame, or glory), I only ask that you read or watch the help content all the way through before writing in to support. And I definitely did not write the blurbs for the people who didn't submit them." 
"'You miss 100% of the shots you don't take. - Wayne Gretzky'
- Michael Scott"
- Brittney
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