Contacting customer support
TeamSnap's support specialists are available to provide assistance online via email for all of our customers, and we do our best to respond to every customer request as quickly as possible.
Each of our support specialists is a highly qualified and super friendly real live human, so you can always be sure that your inquiries will be responded to by a specialist determined to provide you with the quality interaction you expect. We have team support and specialized sports organization support available throughout the week.
Help Center |
Message |
Chat |
| 24/7 | ORGANIZATION SUPPORT Sunday - Saturday 8AM to 8PM (ET) TEAM SUPPORT Sunday - Saturday 8AM to 8PM (ET) |
ORGANIZATION SUPPORT Monday - Friday 9AM to 8PM (ET) TEAM SUPPORT Sunday - Saturday 9AM to 8PM (ET) |
| Send a message or chat using the Help icon at the bottom of your screen. | ||
Tip: Administrators for sports organization accounts can access specialized chat support during available chat hours by selecting the blue help bubble icon when on an organization screen. If the icon is orange, you are no longer in an organization screen that offers access to specialized chat support.
Support Channels:
Providing support primarily through email and chat allows us to provide an excellent experience for our product, provide helpful screenshots to our customers, and provide the fastest responses. Our online support tools allow us to quickly gather technical information, as well as any needed screenshots and a record of your support history, which saves time and effort for both our customers and our customer support specialists from the get-go.
It also assists us in sharing helpful articles and improving the help content we make available to our users. Although we do not offer support via phone, we are always ready and eager to provide the best possible support experience for your email and chat inquiries.
TeamSnap company holidays
As a company, we break for the following U.S. holidays, which means you can still submit support requests and our team will respond on the business day following the holiday:
| New Years Day | January 1-2, 2023 |
| Martin Luther King Jr. Day | January 16, 2023 |
| Memorial Day | May 29, 2023 |
| Juneteenth | June 19, 2023 |
| Independence Day | July 4, 2023 |
| Labor Day | September 4, 2023 |
| Thanksgiving | November 23, 2023 |
| the day after Thanksgiving | November 24, 2023 |
| Christmas Day | December 25, 2023 |
| Christmas Eve (observed) | December 26, 2023 |
| New Years Day | January 1-2, 2024 |