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Contacting Customer Support

TeamSnap's support specialists are available to provide assistance online via email for all of our customers, and we do our best to respond to every customer request as quickly as possible.

Each of our support specialists is a highly qualified and super friendly real live human, so you can always be sure that your inquiries will be responded to by a specialist determined to provide you with the quality interaction you expect. We have team support and specialized sports organization support available throughout the week. 

Help Center

Message

Chat

24/7 During the COVID situation:

TEAM & ORG SUPPORT

Monday - Friday
8AM to 4PM (MT)
During the COVID situation:

ORG SUPPORT
Mon, Wed, Fri
9AM to 1PM (MT)

TEAM SUPPORT
No chat available
Send a message or chat using the help icon at the bottom of your screen.

Why no phone support?

The answer is pretty simple. Providing support through email and chat allows us to provide a great experience for our product, provide helpful screenshots to our customers, and enables us to provide the fastest responses. 

Our online support tools allow us to quickly gather technical information, as well as any needed screenshots and a record of your support history, which saves time and effort for both our customers and our customer support specialists from the get-go. 

It also assists us in sharing help articles and improving the help content we make available to our users. Although we do not offer support via phone, we are always ready and eager to provide the best possible support experience for your email and chat inquiries. 

As a company, we break for the following U.S. holidays, which means you can still write in but our support team will be unavailable to respond until the following business day:

New Years Day January 1, 2020
Memorial Day May 25, 2020
Independence Day July 3, 2020
Labor Day September 7, 2020
Thanksgiving November 26, 2020
the day after Thanksgiving November 27, 2020
Christmas Eve December 24, 2020
Christmas Day December 25, 2020
New Years Eve December 31, 2020
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