Troubleshooting Website Builder

Solution

Option 1

1. Hover over the page name in the All Pages list in the dashboard 
2. Click Page Builder
3. Click Done
4. Click Publish

Option 2

1. Hover over the page name in the All Pages list in the dashboard 
2. Click Edit
3. Click the Page Builder tab
4. Click Done
5. Click Publish

Option 3

1. Log into Website Builder
2. View your site
3. Go to the desired page
4. Click Page Builder in the toolbar
5. Click Done
6. Click Publish

Solution

Before mapping a custom domain, you would have wanted to log into your Website Builder site to access your Page Builder tools using the default domain: 

Example URL            sitename.teamsnapsites.com/wp-admin

Once you have a custom domain, you will need to log in at that custom domain in order to access your Page Builder tools:   

Example URL            customsitename.com/wp-admin

If you are logged in to Website Builder, but Page Builder isn't launching for you, try logging out, clearing your browser cache, and then log back in at your custom domain + /wp-admin/ and you should be good to go! 

Solution

If you have added a TeamSnap module to a page in your site, but the module is not displaying any of the expected information, there are a few troubleshooting steps you can try. 

1. Ensure that website access is turned on in your TeamSnap account site
   
   1. Log into TeamSnap
   2. Enter your organization site
   3. Click the Settings tab
   4. Click Site Prefs
   5. Click Edit
   6. Select the checkbox for Enable public website access
   7. Click Save
2. Make sure the module has been configured
   1. Log into your Website Builder site
   2. Click the site name in the top bar to go to your site
   3. Navigate to the page with the module in question
   4. Click the Page Builder button 
   5. Hover over the module's top left corner and click the wrench icon that appears
   6. Select desired options in the available dropdowns and field settings under the General tab
   7. Click Save 
   8. Click Done at the top right corner of your site
   9. Click Publish Changes

After trying each of the steps above, double-check to see that your module is correctly populating data as expected.

Solution

Schedule links always go to the same slug. The slug is part of the url right after your domain that specifies the page. 

Example:  yourdomain.com/SLUG/

The Schedule link always navigates to your domain + the slug  /schedule  When you click that link, the team ID is auto-added at the end, and populated into the schedule module on that page. If the page with the /schedule slug is deleted, you can reach the "Sorry! That page doesn't seem to exist." If your /schedule slug page was edited instead of deleted, and has content on it that you don't want to lose, you will want to rename that page and change the slug in order to create a new /schedule page that only has the schedule module on it. 

Here is how to recreate the required /schedule page.

Create Schedule Page For Division Module Link

1. Log into your Website Builder tools at yourexampledomain.com/wp-admin/ 
2. Select Pages on the WordPress toolbar. 
3. Click Add New
4. Title your new page "Schedule"
5. Click Launch Page Builder for this page. 
6. Drag and drop a Schedule module onto the page, and click Save. Do not configure this module.
7. Click Done and Publish, to make this page go live. 
8. Reload the page to confirm that the URL includes the /schedule slug
Tip: Default TeamSnap domains are formatted  sitename.teamsnapsites.com. Custom domains will not include  teamsnapsites.com. 

That's it! You can go back to your Division module and click on the Schedule link to admire your handiwork. 

Solution

If you accidentally delete a page it can easily be restored as long as the page has not been permanently deleted.

1. Log into your Website Builder site dashboard
2. Click Pages in the lefthand menu
3. Click the Trash link below the Pages header
   1. If you do not see the page there, it is not retrievable
   2. If you do not see a Trash link, you do not have any pages in the trash
4. Hover over the title of the page you wish to recover in the trash and click Restore
   1. You can also select the checkboxes to multiple pages at once, and from the Bulk Actions drop-down select Restore to bring back all the selected pages

Solution

Location links always go to the same slug. The slug is part of the url right after your domain that specifies the page. 

Example:  yourdomain.com/SLUG/

The Location link always navigates to your domain + the slug  /location  When you click that link, the location ID is auto-added at the end, and populated into the location module on that page. If the page with the /location slug is deleted, you can reach the "Sorry! That page doesn't seem to exist." If your /location slug page was edited instead of deleted, and has content on it that you don't want to lose, you will want to rename that page and change the slug in order to create a new /location page that only has the location module on it. 

Here is how to recreate the required /location page.

Create Location Page For Schedule Module Link

1. Log into your Website Builder tools at yourexampledomain.com/wp-admin/ 
2. Select Pages on the WordPress toolbar. 
3. Click Add New
4. Title your new page "Location"
5. Click Launch Page Builder for this page. 
6. Drag and drop a Location module onto the page, and click Save. Do not configure this module.
7. Click Done and Publish, to make this page go live. 
8. Reload the page to confirm that the URL includes the /location slug
Tip: Default TeamSnap domains are formatted  sitename.teamsnapsites.com. Custom domains will not include  teamsnapsites.com. 

That's it! You can go back to your Schedule module and click on the Location link to admire your handiwork. 

Solution

If you accidentally delete a page it can easily be restored as long as the page has not been permanently deleted.

1. Log into your Website Builder site dashboard
2. Click Pages in the lefthand menu
3. Click the Trash link below the Pages header
   1. If you do not see the page there, it is not retrievable
   2. If you do not see a Trash link, you do not have any pages in the trash
4. Hover over the title of the page you wish to recover in the trash and click Restore
   1. You can also select the checkboxes to multiple pages at once, and from the Bulk Actions drop-down select Restore to bring back all the selected pages