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Troubleshooting Website Builder

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Applies To:
User
  • Members
  • Team Admins
  • Team Owners
  • Org Admins
  • Org Owners
Device
  • Web app Web
  • iOS app iOS
  • Android app Android
Plan
  • Trial
  • Free
  • Basic
  • Premium
  • Ultra
Country
  • United States USA
  • Canada CAN
  • Worldwide Worldwide

In this article


Page Does Not Look Right / Page Formatting Has Been Messed Up

This issue is typically caused by switching to Text Editor View when editing your page, and entering content into the text editor.

Solution

Option 1

  1. Hover over the page name in the All Pages list in the dashboard 
  2. Click Page Builder
  3. Click Done
  4. Click Publish

Option 2

  1. Hover over the page name in the All Pages list in the dashboard 
  2. Click Edit
  3. Click the Page Builder tab
  4. Click Done
  5. Click Publish

Option 3

  1. Log into Website Builder
  2. View your site
  3. Go to the desired page
  4. Click Page Builder in the toolbar
  5. Click Done
  6. Click Publish

Page Builder Missing from Website

The most common cause of this issue is for sites using a custom domain that are still using the default "teamsnapsites" url to log into their website dashboard. 

Solution

Before mapping a custom domain, you would have wanted to log into your Website Builder site to access your Page Builder tools using the default domain: 

Example URL            sitename.teamsnapsites.com/wp-admin

Once you have a custom domain, you will need to log in at that custom domain in order to access your Page Builder tools:   

Example URL            customsitename.com/wp-admin

If you are logged in to Website Builder, but Page Builder isn't launching for you, try logging out, clearing your browser cache, and then log back in at your custom domain + /wp-admin/ and you should be good to go! 


TeamSnap Modules in Website Not Populating Information

This issue may be caused by a couple of things - your public website access setting may be off or the module may not have been configured yet.

Solution

If you have added a TeamSnap module to a page in your site, but the module is not displaying any of the expected information, there are a few troubleshooting steps you can try. 

  1. Ensure that website access is turned on in your TeamSnap account site
    1. Log into TeamSnap
    2. Enter your organization site
    3. Click the Settings tab
    4. Click Site Prefs
    5. Click Edit
    6. Select the checkbox for Enable public website access
    7. Click Save
  2. Make sure the module has been configured
    1. Log into your Website Builder site
    2. Click the site name in the top bar to go to your site
    3. Navigate to the page with the module in question
    4. Click the Page Builder button 
    5. Hover over the module's top left corner and click the wrench icon that appears
    6. Select desired options in the available dropdowns and field settings under the General tab
    7. Click Save 
    8. Click Done at the top right corner of your site
    9. Click Publish Changes

After trying each of the steps above, double check to see that your module is correctly populating data as expected.


Schedule Link in Division Module Not Found

Your TeamSnap Division modules can include a column of Schedule links. If clicking on a Schedule link leads to a page that says  "Sorry! That page doesn't seem to exist," that means a required default page has been deleted. Never fear: It's easy to recreate. Here's how it works!

Solution

Schedule links always go to the same slug. The slug is part of the url right after your domain that specifies the page. 

Example:  yourdomain.com/SLUG/

The Schedule link always navigates to your domain + the slug  /schedule  When you click that link, the team ID is auto-added at the end, and populated into the schedule module on that page. If the page with the /schedule slug is deleted, you can reach the "Sorry! That page doesn't seem to exist." If your /schedule slug page was edited instead of deleted, and has content on it that you don't want to lose, you will want to rename that page and change the slug in order to create a new /schedule page that only has the schedule module on it. 

Here is how to recreate the required /schedule page.

Create Schedule Page For Division Module Link

  1. Log into your Website Builder tools at yourexampledomain.com/wp-admin/ 
  2. Select Pages on the WordPress toolbar. 
  3. Click Add New
  4. Title your new page "Schedule"
  5. Click Launch Page Builder for this page. 
  6. Drag and drop a Schedule module onto the page, and click Save. Do not configure this module.
  7. Click Done and Publish, to make this page go live. 
  8. Reload the page to confirm that the URL includes the /schedule slug
  9. Tip: Default TeamSnap domains are formatted  sitename.teamsnapsites.com. Custom domains will not include  teamsnapsites.com. 

That's it! You can go back to your Division module and click on the Schedule link to admire your handiwork. 


Website Builder Page Mistakenly Deleted

A page in your site was unintentionally deleted.

Solution

If you accidentally delete a page it can easily be restored as long as the page has not been permanently deleted.

  1. Log into your Website Builder site dashboard
  2. Click Pages in the lefthand menu
  3. Click the Trash link below the Pages header
    1. If you do not see the page there, it is not retrievable
    2. If you do not see a Trash link, you do not have any pages in the trash
  4. Hover over the title of the page you wish to recover in the trash and click Restore
    1. You can also select the checkboxes to multiple pages at once, and from the Bulk Actions drop-down select Restore to bring back all the selected pages

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