Registration Installment Payments FAQ’s for Administrators
Q: Registration has already started, can I still turn on Installment Payments?
A: You bet! You can turn on Installment Payments at any time. Keep in mind, it will only apply to registrants who go through the registration form after Installment Payments have been turned on.
Q: We are using PayPal, do registrants need a PayPal account to sign up for an installment payment plan? (Applies only to leagues using PayPal)
A: Yes, although one-time payments through PayPal do not require an account, installment payment plans must be linked to a PayPal account. This allows you to automatically (and securely) collect all installments from the registrants without needing to pester anyone!
Q: Are there fees involved in using the Installment Payments feature?
A: PayPal charges their standard fee of 2.9% + $0.30 per transaction (your rate may vary based on your non-profit status with PayPal). WePay charges a processing fee of 2.99% + $0.99. You can choose to pass this fee onto the registrants if desired.
Q: Can I customize the installment payment plan on my registration form?
A: Yes! You can set the total number of installment payments, the frequency of the payments, and the up-front deposit amount (if any). The exact dates the payments will be processed depend upon when the registration is completed. If you choose to set up a custom installment plan you can choose the dates for each installment.
Q: Can families sign up multiple players (e.g. siblings) and set up a single installment payment plan to pay their fees?
A: Yes, if multiple players are registered on the same form, their fees can be paid via one installment payment plan. Keep in mind, however, if the total fees exceed $10,000 USD (or the equivalent in other currencies) on a single registration form, installment payments are not possible. Click HERE to learn more about minimum & maximum fees.
Q: Will my registrants still have the option to pay their fees in one lump sum if they want?
A: Absolutely, registrants will always have the option to make a one-time payment for the full amount. One-time payments also do not require having a PayPal account to pay (for organizations still using PayPal).
Q: What do the “Invalid” and “Canceled” statuses mean? I’m worried, what should I do?
A: No need to worry! Take a look at our Payment Status Glossary for more info and to find out what to do next.
Q: Can I schedule a specific date for installment payments to process?
A: Yes! By choosing Custom when setting up the installment plan, you can select the date for each installment.
Q: How can I apply a cash or check payment towards the registrant’s balance?
A: To apply an offline payment click on "Apply Payment" at the bottom. If it is for an Installment Plan you will be asked which installment plan payment you would like the offline payment to apply too.
Q: Can I change the installment dates and still have the payment still automatically process?
A: You can edit the dates, but the payment will not process automatically unless the registrant confirms the date change. When the installment date is changed by an admin, the registrant must confirm processing the payments. This is because the new installment dates were not a part of the original/ registration installment plan that they agreed too and they won't process automatically.