Payment Type and Status Detail Legend for Administrators

Need help deciphering the payment type and detail terms? Take a look at the definitions below to find out what those terms mean.

Pay Now - online payment in full at the time of checkout

Approved: Payment info was entered and the payment has been confirmed. The credit card has been successfully charged.
Authorized: Payment was submitted, but the transaction has been randomly selected for review by WePay Risk Management team. The status will be updated when the review is complete, usually 1-2 business days.
Paid: The funds from the transaction have been successfully credited to the payee WePay Merchant account.
Canceled: The payment has been canceled by the payer, payee, or the application. No funds have been transmitted.
Refunded: The payment was paid and then refunded by the payee. The payment has been debited from the WePay Merchant account. If sufficient funds are not available in the payee WePay account, the connected bank account will be debited.
Charged Back: Due to a credit card charge dispute, the payment has been returned to the payer and the payment has been debited from the payee's WePay Merchant account. WePay charges a $15 processing fee for each Charge Back.
Failed: The payment was not able to be completed. See the full list of error messages for more info. 

Installment Plan - online automatic payments over a set period of time

Approved: The payer entered their payment info and the deposit payment has been confirmed. The credit card has been successfully charged.
‘x’ of ‘y’ payments: The installment plan is in progress with outstanding payment due. ‘x’ is the number of successful, paid installment payments that have been credited to the payee WePay Merchant account and ‘y’ is the total number of payments.
Paid: No outstanding balance is due. All of the installment payments have been successfully credited to the payee WePay Merchant account.  
Canceled: The deposit payment has been canceled by the payer, payee, or the application. No funds have been transmitted.
Refunded: All of the paid installment payments have been refunded by the payee. Each payment has been debited from the payee WePay Merchant account. Any outstanding installment payments have been canceled and will not be processed.
Failed: A payment was not able to be completed. See the full list of error messages for more info.

Offline - payment to be made via check or cash

Waiting for Payment: Full payment for the amount due has not been recorded.
Paid: Payment(s) that are equal to the amount due have been recorded.
Refunded: The payment was paid and then the payee refunded the full amount.


Registration Statuses

no payment required

Completed: The participant successfully finished registration.

complete registration with current registration step of the registrant

On Sign In: The registrant has started registration, but has not successfully signed in.
On Info: The registrant is providing parent and/or participant information.
On Docs & Waivers: The registrant is uploading and/or signing off on required documents and waivers.
On Fees: The registrant is selecting the fees that are applicable to the program they’re signing up for.
On Checkout: The registrant is on the final step of registration. They have not clicked the Confirm Payment button. After clicking the button, the payment type will change to Pay Now, Installment Plan, Offline, or No Fees.

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