Team store powered by Squadlocker FAQs
Q: Who is Squadlocker?
A: SquadLocker is a TeamSnap partner who specializes in providing custom team apparel and gear. They offer a wide range of products for sports teams, schools, and other organizations.
Q: Why is my store ready-to-shop without set up required?
A: A ready-to-shop store simplifies the logistics of distributing team gear and merchandise, saves time for organizers, and provides a convenient and efficient way for members and supporters to show their support.
Q: Who are Team Stores available to inside the TeamSnap app?
A: Currently, Team Stores are only available to U.S. and Canadian non sports organization teams, within the iOS and Android apps.
Q: We already have a SquadLocker store created. Can we merge the two stores?
A: Of course! You can reach out to stores@squadlocker.com and merge the stores!
Q: How do I add more products to my store?
A: If you are a team owner or manager, adding more products to your store is super easy. Once your store is “claimed,” click the Edit button next to your store name, and then click the Edit Products button. You should land in the Store Details subtab, where you can then click the Add More Gear button. From there, you can see what is currently added to your store and select any additional products you'd like to add. You can watch a video detailing the steps in the SquadLocker Learning Center.
Q: How do I “claim” my store so I can customize it?
A: If you are a team owner or manager, you have two options for claiming your store so you can customize it. You can do this in the mobile app by tapping on Team Store where you should see a screen asking if you want to customize your store. Simply tap on the “Customize your store” button. The second option is to visit your team store page and click on the gray "Make This Store Special" popup in the upper right-hand corner.
Q: How do I remove the Team Store from the app experience?
A: If you are a team owner or manager, you can remove the store by visiting your TeamSnap “Preferences” on desktop and turning the Team Store tab OFF under “Tab Manager.”
Q: What is the delivery time for custom orders?
A: Custom orders typically take about 2-3 weeks to produce and ship. However, delivery times can vary based on the complexity of the design and the quantity ordered. Squadlocker will provide an estimated delivery date when you place your order.
Q: Is there a minimum order quantity for custom gear?
A: Squadlocker does not have a minimum order quantity for most of their products. You can order as few or as many as you need. However, for certain specialized items, there might be a minimum order requirement, which will be clearly stated on the product page.
Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress on our website or through the courier's tracking system.
Q: What is the return policy for custom orders?
A: Customized items are made to order and cannot be returned unless there is a manufacturing defect. We encourage customers to review designs carefully before ordering. If there's an issue with your order, please contact Squadlocker’s customer service team for assistance. Email: support@squadlocker.com.
Q: Can I make changes to my order after it has been placed?
A: Changes to orders can be made only before the production process starts. We recommend contacting Squadlocker’s customer service as soon as possible if you need to make any changes. Email: support@squadlocker.com.
Q: Do you offer discounts for bulk orders?
A: Yes, we offer discounts for bulk orders. The discount percentage varies depending on the quantity and type of items ordered. Please contact our sales team for more information on bulk order discounts. Email: stores@squadlocker.com.
Q: What payment methods do you accept?
A: We accept various payment methods including credit cards, PayPal, and purchase orders for qualified organizations. All payment methods are secure and encrypted for your safety.
Q: How do I see my Team Store within TeamSnap’s mobile apps?
A: If you are a non sports organization team within the U.S. or Canada, you should see a “Team Store” tab when you visit the “More” menu. Tap on “Team Store” and your ready-to-shop store should display.
Don’t see your question answered? Please check out the Learning Center.