How to add/edit/update merchant account settings

Note: Only “Org Owners” or “Org Admins” can add/edit/update merchant accounts in TeamSnap for Business

1. Login to TeamSnap for Business
2. Click on Settings in the left navigation

   1. 

3. On the Organization Settings page, select the Merchant Accounts tab

   1. 

4. Click Create Account and complete the required information
   1. Legal Entity Name = This is the legal name for your organization
   2. Nickname = This is something that will help you remember what this account is designated for (i.e. “Baseball” or “Basketball”)
   3. Payout descriptor = This is what your customers will see on their bank statement (at least 5 characters and no more than 22)
5. Click Create to create your merchant account
   1. Once you click create, your new merchant account will go into an “Under Review” status. Once your account is approved, it will show in an “Approved” status and can be used to process payments.

How to edit or update a merchant account

Merchant accounts will fall into 1 of 5 different statuses:

2. Approved - your account is ready to accept payments
3. Information Required – more information is needed to complete the account setup process, you will not be able to process payments until this is completed
4. Under Review - Information has been submitted and the account is under review, you will not be able to process payments until this account is approved
5. Restricted Soon - An existing account requires more information in order to remain active, you can still process payments, but without more information, the account will soon become
6. Rejected - This account has been rejected and cannot process payments, you will not be able to make edits or updates to this account. A new account must be created in order to process payments.

If you want to edit or update a merchant account’s information, you will only be able to do this for merchant accounts in the status of Approved, Information Required, or Restricted Soon. Accounts Under Review will need to go through the full review process before they can be edited or updated.

To edit or update a merchant account:

1. Login to TeamSnap for Business
2. Click on Settings in the left navigation
3. On the Organization Settings page, select the Merchant Accounts tab
4. Edit or Update a selected account
   1. Information Required - click Verify Account
   2. Restricted Soon - click Verify Account (or Edit to edit nickname or descriptor)
   3. Approved - click Edit to edit nickname or descriptor
5. Click save to save your changes.