Troubleshooting Email Sending Issues in TeamSnap for Business

Troubleshooting Email Sending Issues in TeamSnap for Business

Email providers use authentication checks to protect against spam and impersonation. Since TeamSnap for Business lets you send emails using your own custom address, some providers may treat these messages more cautiously. If your emails are not being delivered, the steps below can help.

1. Check for a DMARC Policy

What it is: DMARC (Domain-based Message Authentication, Reporting & Conformance) tells email providers how to handle messages that fail authentication.

• p=none: Deliver emails normally.
• p=quarantine: Deliver to spam.
• p=reject: Block the message.

2. Check for an SPF Policy

What it is: SPF (Sender Policy Framework) identifies which servers are allowed to send on behalf of your domain.

3. If You Already Have an SPF Policy

Add TeamSnap as an authorized sender:

include:email.teamsnap.com

Place this before the all rule at the end of your SPF record.

Example:

• Before: v=spf1 include:spf.google.com ~all
• After: v=spf1 include:spf.google.com include:email.teamsnap.com ~all

Validate your record before publishing with an SPF validator.

4. If You Have DMARC but No SPF Policy

Create a new SPF record that includes TeamSnap:

v=spf1 include:email.teamsnap.com ~all

Add this TXT record through your domain registrar.

5. If You Have SPF but No DMARC Policy

Add our SPF record as shown above. For stronger protection and reliability, we recommend setting up DMARC as well.

6. If You Have Neither SPF nor DMARC

Set up both records. Without them, your domain can be impersonated by spammers or phishing campaigns, which can damage your email deliverability.

Summary

To ensure reliable delivery of emails from TeamSnap for Business:

1. Confirm your domain has SPF and DMARC records.
2. Add include:email.teamsnap.com to your SPF record.
3. Validate DNS changes before publishing.