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Using TeamSnap Live! Chat and Scoring

How-to

Thanks to TeamSnap Live!, you can follow every game and communicate with the whole team, even when you can’t be there! Unexpected business trips, staying home to watch the dog, even getting lost at sea … nothing will prevent you from staying in touch with your team (though if you’re lost at sea, be sure to keep your phone dry).

In this article


Accessing TeamSnap Live!

First thing’s first: make sure you have a TeamSnap account and the latest version of TeamSnap on your iOS or Android phone. Also, make sure notifications are enabled for the TeamSnap app. 

iOS

  1. Open TeamSnap app
  2. Tap Schedule, select a live Game, then tap TeamSnap Live! within the Game Details screen
  3. To update Notifications, tap More, then My Preferences. Toggle the switches for Live! Score Updates and Live! Game/Event Messages on. 

Android

  1. Open TeamSnap app
  2. Tap Schedule, select a live Game, then tap TeamSnap Live! within the Game Details screen
  3. To update notification settings > tap Menu, then Notification Preferences
  4. Under Mobile Notifications, tap to toggle the switches for Live! Score Updates and Live! Game/Event Messages on. 
iOS Android

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Live! Event Chats

A new Live! event will appear in your TeamSnap Live! menu whenever a game or event is scheduled, and if you have notifications enabled, you’ll receive one to tell you the game and Live! event is starting. If the game is going on now, just go to Active Events and start chatting with your team.

TeamSnap Live! Start Time 

To allow for pre and post game/event commentary and continuing conversations about the game or event, TeamSnap Live! is set to go live 1 hour before the scheduled start time for games and events until 2 hours after the event if there is an end time entered. 

TeamSnap Live! After the Game

If no end time has been set, the event will stay live for 5 hours after the event start time. You can access TeamSnap Live! archives for a specific event by going to the past game under the Schedule tab > Game Day > TeamSnap Live! and then tap to see archived chats.

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TeamSnap Live! Scoring

TeamSnap Live! has a sport-specific game clock and action tracker built right in, so anyone on your team can keep track of the score and sport-specific stats, like what count it is in baseball or where the game clock is in soccer. Anyone on the team can change the score in real-time so that everyone at home is in the know. Just make sure no one’s fudging the results…

Learn about the baseball-specific tracker.

Learn more about the timed-period sport tracker (soccer, football, basketball, competitive paintball, etc.).

How To Use Live! Scoring

To record points scored during a game, click the light blue scoring box in the top banner. This will activate the score pop-up box. Click the box under the team that scored, toggle to the correct score, and click the large check to enter the score. The score will update to the overall game score and a notation will be made in the chat for the game.

Scoring Troubleshooting

If you see TeamSnap Live! but you do not see the score and time clock options this is likely due to one of the following options:
  • Game was set up as an Event and not a Game: TeamSnap Live! scorekeeping and game clock will only be available for games. It should state "Event" or "Game" on the top banner once you click on the item in the schedule. If the game was entered as an event on the team schedule, only chat will be available. Let your team manager or owner know to double check that the game was entered correctly.
  • Score tracking needs to be enabled: If your game is set up properly as a game in the schedule, but you still do not see scorekeeping and game clock, have your team manager or owner verify their score tracking setting. This can be done from a web browser by going to Manager > Site Prefs > Edit > Score Tracking. Be sure the box is checked here for "Scores are entered as points for and against."

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Delete Live! Chat Messages

  1. Tap and hold using a long press on the message
  2. Tap Delete in the options that appear

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Disable TeamSnap Live!

To disable TeamSnap Live! for your team or across your whole sports organization, an owner or manager will need to contact TeamSnap support using the HELP button in the bottom right of your screen. 

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