× TeamSnap is here to help you navigate the growing impact of COVID-19. Learn More

Sending Alert Messages

How-to

Sending important updates to your team is super easy with TeamSnap's alerts feature. You can send out one message to your entire team and each member will receive the message in the format they choose: a push notification, an SMS/text message, an email, or a combination. 

Alerts can be sent from the Messages tab on the TeamSnap web and mobile apps. Both sent and received alerts appear in the Alerts section of the Messages tab. When an alert is sent, TeamSnap delivers the message via either push notification, SMS, or email to each enabled user as follows:

Push Notifications Enabled?

SMS/Text Enabled?

Alert Type Received

yes minus-5-xxl.png Push Notification + Email
x-mark-4-512.png yes-png-9.png SMS/Text
x-mark-4-512.png x-mark-4-512.png Email

Note: Alerts are available to all teams on a paid plan.
  1. Click the Messages tab
  2. Click the Alerts button
  3. Click the + New Alert button
  4. Enter your alert message
  5. Select recipients
  6. Click Send this Alert

Depending on the preferences of the recipients, the message will be received as an in-app push notification, a text message, and/or an email. Learn more about Understanding Alert Messages.


Common Questions

Who will receive a push notification and email?

Mobile users who have the most recent mobile app installed and have push notifications enabled for alerts will receive a push notification and an email instead of an SMS text.

Who gets an old-fashioned SMS text message?

Mobile users who have enabled text alerts, disabled push notifications, are on older versions of the TeamSnap app, and non-smartphone users will receive alerts as SMS messages.

Can I choose to receive alerts as text messages instead of push notifications?

Yep! You can opt to receive alerts as text messages, but we strongly recommend enabling push notifications over SMS. Receiving text messages instead of push notifications for alerts requires turning off push notifications for alerts and schedule updates.

Can team administrators choose the alert type a team member receives?

No. Each recipient will receive the alerts according to the preferences and set up they have selected. The sender can only control the alert message content.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.