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Understanding Alert Messages

Sending important updates to your team is super easy with TeamSnap's alerts feature. You can send out one message to your entire team and each member will receive the message in the format they choose: a push notification, an SMS/text message, an email, or a combination. 

Alerts can be sent from the Messages tab on the TeamSnap web and mobile apps. Both sent and received alerts appear in the Alerts section of the Messages tab. 

When an alert is sent, TeamSnap delivers the message via either push notification, SMS, or email to each enabled user as follows:

Push Notifications Enabled?

SMS/Text Enabled?

Alert Type Received

yes minus-5-xxl.png Push Notification + Email
x-mark-4-512.png yes-png-9.png SMS/Text
x-mark-4-512.png x-mark-4-512.png Email

Who will receive a push notification and email?

Mobile users who have the most recent mobile app installed and have push notifications enabled for alerts will receive a push notification and an email instead of an SMS text. 

Who gets an old-fashioned SMS text message?

Mobile users who have enabled their mobile number to receive text alerts, disabled push notifications, users on older versions of the TeamSnap app, and non-smartphone users will receive SMS message alerts.

Can I choose to receive alerts as text messages instead of push notifications? 

Yep! You can opt to receive alerts as text messages, but we strongly recommend enabling push notifications over SMS. Receiving text messages instead of push notifications for alerts requires turning off push notifications for alerts and schedule updates. 

Can team administrators choose the alert type team member receives? 

No. Each recipient will receive the alerts according to the preferences and set up they have selected. The sender can only control the alert message content.

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