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Issue a Tournament Refund

To issue a refund for a credit card payment submitted to you through TeamSnap Tournaments, you'll need to log into your Stripe account. 

  1. Find the charge to be refunded in the payments overview page
  2. Click the  icon to the right of the charge 
  3. From the resulting menu, select Refund charge
    1. By default, you will issue a full refund. For a partial refund, enter a different amount to be refunded.
  4. Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.
  5. Click Refund

You can also go to the Dashboard page for the specific charge, and click Refund there to log offline/ cash refunds. (Again, you’ll be given the choice of a full or partial refund and prompted to pick a reason.)

The steps above can be found with additional information in Stripe's refund help article.

What's Next

If the refund is for a team registration, you may need to deactivate the team to prevent it from being eligible for scheduling.

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