Resend an Invitation

Resending an invitation will depend on the invitation status that is showing for the roster member.  Navigate to the Roster tab to check the status and follow the appropriate steps for the roster members situation. 

After you have added your roster members and entered their email address, members are invited to the team when you click save. If the members have an active TeamSnap account with the address you entered the team is automatically added to their account. If they do not have a TeamSnap account with that address they will receive an email invitation. 

There are three main statuses an administrator will see for roster members and the contacts associated with the roster member.  

Invite to Join 

The Invite to Join button indicates that the roster member does not currently have an open invitation to join the roster and will need to be invited in order to connect with the roster. Click the Invite to Join button to send the email invitation for the member to join the roster. 

Invitation Pending with Resend Invitation Button 

This indicates that the initial invitation has been sent but it has not yet been accepted. An administrator can click the Resend Invitation button to send the invitation again. 

Check Mark

A check mark next to the name on the Roster means that the invitation has already been linked to an existing account. If the contact on the roster profile would like to access the team, they would login to their account using their existing login credentials to view the team. 

Important Things to Know about Resending Invitations

As a team manager, you may receive requests from team members to Resend an Invitation. Use the tips the below to help identify the correct path to help your members connect or re-connect with the team.  

Invitation Not Received 
If the roster member has not received the invitation email that was sent, try verifying that the email address is typed correctly on the roster profile, update if necessary and resend. If you have confirmed that email address is correct and typo free, you may need to have the recipient check to make sure that the email invitation is not in their junk/spam folders.

Invitations are one time use 
A single invitation cannot be used multiple times. Each contact will need a unique invitation to join the team.  If a team member is needing to invite an additional family member or contact, up to 10 contacts can be added to a single roster profile. Follow the steps here to  Add Family Members and Roster Contacts

Contacts/Family Members require an invitation
If you see a check mark next to the main profile on the roster, it is possible that there are uninvited or pending invitations for Contacts under the roster member. To double check, click the roster member name on the roster and look for the Invite to Join or Pending Invitation button to send the invitation. To view ALL of the pending or uninvited contacts you MUST click on the roster member name, not the edit button.  Hint: if you have a person on the roster that says that they are receiving emails from the team but they do not see the team when they login, check to make sure that are invited and accept the invite. 

Member changed email address 
If you update the email address in the email spot for a contact that has a Check Mark next to their name on the roster or contact profile, this will not send an invitation, it will simply change where team emails are delivered. Team member changed email address? No problem. They would simply update their  account email to the new email address.

Member has new device 
New device. No problem. All a team member needs to do is install the TeamSnap app and login with the account that is connected with the team. 

Orange triangle on mobile
On the mobile app, the equivalent of Invite to Join and the Invitation Pending status is indicated with an orange triangle (caution) symbol. To send or resend on the mobile app, tap edit on next to the contact name displaying the orange triangle, tap save to send the invitation. 

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