Checkr background checks FAQ
Check out the answers to some of our most Frequently Asked Questions on background checks. If your question isn't answered here, click the help icon on the bottom right of this screen to reach out for assistance.
Attention: This article is for organization administrators on TeamSnap for Clubs and Leagues. Check your version at the bottom of your organization screen.
Billing and payments
Who pays for background checks?
Currently, only the organization can pay for background checks. If you'd like members to pay the fee for their screening, you can send out an invoice to collect the fees.
How often will I be billed by Checkr?
Checkr will invoice your account once per month for all background checks requested during the month.
Can I access copies of the invoices for my background check orders in TeamSnap?
No - since these invoices are generated and sent via a third party, they are not located within TeamSnap. This FAQ can help you locate your invoices within Checkr: Billing and Invoices: Frequently Asked Questions.
Order and status
Can we have automatic background checks ordered via registration?
No - All background checks must be ordered manually under the Members tab. For a bulk order option, you can export your registration and order up to 25 screenings at a time by importing a file into the background check platform. Please note that if you choose to make the request from Checkr directly, the results will not be integrated with TeamSnap and you’ll need to manually update the status in TeamSnap once the screenings are complete.
Can background check orders be used across multiple TeamSnap sports organizations?
No - Background checks can’t be pulled from one organization into another. A new background check would need to be ordered for a new organization.
Can we request a background check for anyone? Even if they’re not in our organization?
No - you can only request background checks for members within your TeamSnap organization.
How long do background checks take?
3-5 days is the industry average turnaround time for most background checks, which can take longer than expected depending on the depth of the search, the geographical location of your candidates, or county courthouse operations. Depending on these factors they can be completed in as soon as a few minutes or longer than two weeks. Learn more from Checkr: Why is the background check taking longer than anticipated?
Where can I check the status of a background check within TeamSnap?
Can a background check status be viewed via the mobile app?
No - the status is only visible within the web application.
How can I view/print full background check reports?
You can view background check reports in your Checkr Dashboard. This article on our partner's site includes how to review background reports: Getting Started with Checkr.
Is Checkr integrated with SafeSport?
At this time, there is no integration of Checkr with SafeSport. If you need your members to also be SafeSport certified, you would need to do that separately from the background check.
I don't live in the US - can I order background checks?
At this time, our integration with Checkr is only for US residents.
Why do I need to enter my company information and get “credentialed” to order background checks?
One of our partner's obligations under the Fair Credit Reporting Act (FCRA) is to verify that you have a permissible purpose to run background checks. They must also make sure that you represent a legitimate business entity.
They need to credential you to ensure compliance with the FCRA, applicable state laws, and other contractual obligations. This helps to ensure that consumer privacy is protected. For more information, check out this guide from Checkr: Why do I need to be credentialed before I can request background checks?
What information will my applicants need to provide for the background check?
Candidates are required to submit their own personally identifiable information (PII). This includes:
- Full name (including middle name)
- Date of birth
- Social Security Number
- Current zip code
- Phone number
- Email address
Other screenings (such as motor vehicle reports, employment verifications, or international criminal checks) may require additional information like driver’s license, highest degree earned, or passport number. The application also includes a disclosure notice and authorization that must be signed by candidates. Learn more here: What information are applicants required to provide for their background check?
Can I cancel a background check?
You can only cancel a background check if the applicant has not yet accepted the invite. Once the applicant has signed off on the background check, you can't cancel this request and refunds are not available.
I have a question for Checkr directly. How can I reach out to them?
We're happy to answer any questions relating to our integration with Checkr. If you have a specific question regarding Checkr's platform, it would be best to go to their experts. You can reach out to them via email at firstname.lastname@example.org
How can an applicant get a copy of their background check?
They can log in and request a copy of their background check and/or view their status at Checkr's Applicant Portal: https://applicant.checkr.com/
How often should I run background checks?
More governments are taking action to require frequent background screening for employees and volunteers who work with children. While these provisions may not exist in every state, it is a good idea for organizations that work with children to implement similar re-screening policies every 12 - 24 months.