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Using Direct and Group Messaging

How-to

Using direct messaging, you can direct message (DM) any roster contact that is a TeamSnap user (someone who has accepted their invitation to the team and has installed the most recent app version), and create group messages (GM) by adding multiple recipients. 

Group message example gif.

Organization commissioners can DM within teams if they have been added to the team as a roster member, and also have the ability to disable direct messaging for their organization.

Note: If a contact does not appear in the list of possible recipients, they may not have the latest app update installed on their phone or haven’t accepted their team invitation.

In this article

Available To:
User
  • Members
  • Team Admins
  • Team Owners
  • Org Admins
  • Org Owners
Device
  • Web app Web
  • iOS app iOS
  • Android app Android
Plan
  • Trial
  • Free
  • Basic
  • Premium
  • Ultra
Country
  • United States USA
  • Canada CAN
  • Worldwide Worldwide

Direct Messaging on iOS

  1. Open the TeamSnap app
  2. Tap your team name
  3. Follow the steps for your desired direct messaging method
    1. Method 1: Tap the Chat icon from your team overview screen
      1. Tap Direct Message
        Screenshot of the direct message option in the TeamSnap app on iOS.
      2. Select the desired message recipient(s)
        1. Selecting multiple recipients creates a group message 
        2. Recipients currently cannot be added or removed once a group message is created, so a new group message would need to be started if you need to adjust the recipient list.
        3. Optional: Tap + Group Name to name your group message
    2. Method 2: Tap the Messages tab
      1. Tap Chat
      2. Tap the plus (+) icon in the top right corner to start a new DM or tap an existing direct message to open the message thread
      3. Select the desired message recipient(s)
        1. Selecting multiple recipients creates a group message 
        2. Recipients currently cannot be added or removed once a group message is created, so a new group message would need to be started if you need to adjust the recipient list.
        3. Optional: Tap + Group Name to name your group message
    3. Method 3 (direct message only): Tap the Roster tab
      1. Tap the desired message recipient's roster profile
      2. Tap the Message button
  4. Enter your message
  5. Tap the send icon

Screenshot of a direct message example.


Direct Messaging on Android

  1. Open the TeamSnap app 
  2. Tap your team name 
  3. Follow the steps for your desired direct messaging method
    1. Method 1: Tap the plus (+) icon from your team overview screen
      1. Tap New Message
      2. Tap New ChatScreenshot of the new message options in the TeamSnap Android app.
      3. Select the desired message recipient(s)
        1. Selecting multiple recipients creates a group message 
        2. Recipients currently cannot be added or removed once a group message is created, so a new group message would need to be started if you need to adjust the recipient list.
        3. Optional: Tap + Group Name to name your group message
    2. Method 2: Tap the Messages tab
      1. Tap the + icon and tap New Message to start a new DM or tap an existing chat to open the message thread
      2. Select the desired message recipient(s)
        1. Selecting multiple recipients creates a group message 
        2. Recipients currently cannot be added or removed once a group message is created, so a new group message would need to be started if you need to adjust the recipient list.
        3. Optional: Tap + Group Name to name your group message
    3. Method 3 (direct message only): Tap the Roster tab
      1. Tap the desired message recipient's roster profile
      2. Tap the orange message icon
  4. Enter your message
  5. Tap the send icon 
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