November 2020

TeamSnap for Clubs and Leagues

Improved member setup

Inviting a commissioner to your club is one of the first steps to getting your organization set up with TeamSnap. That’s why we’ve drastically streamlined the whole process, slashing it down to 6 simple steps. League Owners can now grant access when they are first adding the commissioner. Rumor has it, you can do it in 30 seconds.

We’ve also fixed a broken link under the Bring on your staff section of the Dashboard Onboarding Checklist, so you can get back to getting your staff onboarded with TeamSnap.

October 2020

TeamSnap for Clubs and Leagues

View and export all of your invoices from a single location

Clicking through multiple invoice batches to get a consolidated list of unpaid invoices or searching if someone paid is less than ideal. Good news! Our Invoicing update makes viewing and exporting all of your invoices simple, with one view and one click.

• Our new ‘Invoices’ tab will list out every single invoice that has been created, no matter the batch.
• Invoices can be filtered by Status, Recipient and Batch Title. The first two are key. You can now search by those that are still unpaid (Open) or search for invoices assigned to a specific member.
• Finally, all of this invoice data can now be easily exported allowing you to filter and manipulate it to your heart's content (or you know, just to better balance your books).

For your teams

Stay up to date with what’s happening down the line:

• Released: We’ve made it easier for coaches to create assignments when adding an event and for them to see open vs. assigned items from the Game App Card and Event Details screens. What’s more, there are additional suggested assignments, like Temp Checker.
• Released: Our mobile app was updated to ensure compatibility with iOS 14
• Health Check Update: We have slightly tweaked screening questions 3 & 4, the two regarding contact and travel, to help reduce confusion for members that may have different requirements due to their profession or region.
• Fixed: Fixed an issue where the timezone for an event and the availability of the Health Check didn’t match. This happened when an upcoming event was in another timezone than the player's current one.
• Fixed: Resolved an issue that could cause the mobile app to crash on Android devices
• Fixed: Resolved an issue preventing users on Android devices from seeing the score they were attempting to set in TeamSnap Live!

September 2020

TeamSnap for Clubs and Leagues

Give your teams a better way to fundraise

Turn everyday spending into money for your teams and let them skip the usual time-consuming fundraisers with FlipGive, a free team funding app that raises money for your teams when families shop for everyday items like groceries, gas, or meals out. 

Save time by creating roster profiles in bulk! 

You now have the flexibility to create roster profiles post-registration—in bulk! This is perfect for when you want to use registration as a way to gauge interest for an upcoming season. Create a registration form with no fees so that no unnecessary roster profiles are created, and then when you’re ready to kick off the season, easily create roster profiles for everyone in a single click.  

For Your Teams

Stay up to date with what’s happening down the line:

• Release: Users on iOS can now volunteer or assign snacks, drinks, field prep and more directly from the event detail screen.
• Fixed: Fixed our map thumbnail images because the same location was showing for every map thumbnail while creating or editing events.

August 2020

TeamSnap for Clubs and Leagues

Registration credits provide you confidence and relief from refund nightmares

Refunds can leave your organization with a financial headache and adjustments and discount codes can be a pain to manage. Now with TeamSnap, you can issue a credit to a registrant’s account in just a few clicks, and they can redeem those credits during a future registration with your organization. 

• Refund relief: With COVID, no one truly knows what will happen in the coming months but we want to make sure you are prepared and protected. Registration credits provide a safety net in case future seasons or events have to be canceled or put on hold.
• Full control: You have the flexibility to choose the amount of credit to issue someone and just in case you make a mistake, you can void it and start over. It’s okay, we know mistakes happen.
• Tied to your organization: Credits that you issue can only be redeemed and used for registrations tied to your organization, and are associated with the actual registrant. Basically, people can’t use your credits somewhere else because that just wouldn’t be fair! 

Learn more

Easily screen health symptoms before each game or practice with Health Check! 

Administer, manage and track required health checks using an app everybody already relies on—it’s free for all TeamSnap customers during the current pandemic!

• In-app assessment: You and your members don’t need more apps to juggle. Easily administer and collect self-assessments directly in TeamSnap.
• Clearance screen: Members simply flash their clearance screen when they arrive—indicating they’re cleared to participate.
• Visibility: Quickly see the health check status of each participant, including those who still need to complete their screening prior to a game or practice—yes, you can export this data per event.
• Common questions: Our screening uses government recommended questions, so rest assured that you’re collecting the right information. P.S. we heard the need for a travel-related question so we recently added it to the screening—thanks for the feedback! 

Learn more

For Your Teams

Stay up to date with what’s happening down the line:

• Fixed: Fixed a bug that kept links in event notes from working properly. Now when you tap on links in event notes they will actually take you somewhere instead of sending you into a personal crisis of wondering if you even know how links are supposed to work anymore.
• Fixed: Fixed an issue where Health Check buttons were hidden or pushed off-screen on smaller screen sizes. SOME of us use smaller devices bc we don't all have giant hands, STEVEN.

July 2020

TeamSnap for Clubs and Leagues

We’ve made installment payments easier for your members

Many parents choose to pay registration fees in installments so we decided to do some (very late) spring cleaning and make it easier for members to pay via installments and understand their payment plan. 

• Installment toggle: There’s nothing more annoying than wanting to pay by installments but not knowing where to pay by installments, amiright? We’ve upgraded the installments toggle on the checkout screen so that it gets its fair share of real estate. 
• Installment details: While we were at it, we organized the information visible to registrants. They now clearly see how much is due today as a deposit and how many installments remain. For those who are understandably curious about when they’re going to be charged, they can click to get details on future payment dates.

For Your Teams

Stay up to date with what’s happening down the line:

• Release: Keeping things clean is really important right now, so we made some updates that are basically hand sanitizer for the app.
• Bug fix: Fixed an issue where the unread chat badge would stick around long after the season, like the ghost of teams past. 

June 2020

TeamSnap for Clubs & Leagues

See how each payment is broken down

Your payment report will now clearly display the total payment amount per transaction (Gross), the amount that’s allocated to processing fees (Fee) and the amount that will be deposited to your account (Net). So no more wondering, “how much of this do we actually keep?”

Also, if any of your transactions are under dispute due to a chargeback, the Payments report will now identify them with a status of “Disputed”. 

For Your Teams

Stay up to date with what’s happening down the line:

• Update: The team store is back! 
• Release: A new event reminder email design—for a cleaner, more optimized experience! This updated design is for our paid team plans but don’t worry, we have new designs coming for all very, very soon

May 2020

TeamSnap for Clubs & Leagues

Some necessary updates for your organization’s website

Many organizations have used the past few months to update and restructure their website, and to support with that, TeamSnap has rolled out some fixes and improvements.

• Pick and manage colors: Add some flair and color to tables, headers, text and buttons on your divisions, schedules and registration modules.    
• Bug fix: Events that have not been given a specific time now correctly display the date on the schedule module because well, the date of the event is important. 
• Bug fix: Schedule links in the division module now work all of the time instead of some of the time. All the time is better than some of the time.

Who paid? Easily see who actually paid for a registration or invoice

When analyzing your financial reports, sometimes you just want to know who the actual payer was, not just the participant—especially when you need to reconcile revenue. We heard you loud and clear! 

• Payer name: Now easily see the payer (account holder) name on your Payments and Deposit Details reports for transactions coming from both registration and invoicing
• Exports: The payer name is also included when you export these reports, and as an added bonus, the participant name automatically appears in its very own column—so no more need to split it into a separate column every dang time.

For Your Teams

Stay up to date with what’s happening down the line:

• Release: Emoji chat reactions. Laugh, praise or vote with just a tap. An emoji is worth 1,000 words (or 1,400 words Canadian).Check it out! 

April 2020

TeamSnap for Clubs & Leagues

Improved support around refunds and installment changes

The current global climate has led to changes in how you would typically run your organization. We are here to support you and have rolled out a handful of new features to make things a little easier. 

• Bulk installment changes: Within each registration form, you can now go and postpone all associated remaining installments by 30, 60 or 90 days. This gives parents and members some financial leeway while you figure out next steps.    
• Refund email notifications: When a refund is initiated for an existing registration or invoice payment, the payer will now receive an email notifying them of the pending refund, which may take 15-21 days to appear in their account.
• Refund alternatives: When you go to refund a registration payment, we will provide you some alternative options, knowing that refunds can impact your organization. We have also created a blog post on refund alternatives.  

Better rostering experience and member management actions

We’ve cut down on waiting times and made it easier for you to ensure your members’ information stays private. 

• Simplified rostering filters: Add a little “keep it simple” to some “less is more” and you have a recipe for a better member search. New streamlined filters are simpler to use and make it easier to find the right players to roster.
• Rostering experience with ACH payments: Is waiting for the bank to do their thing getting in the way of you doing yours? Before, the bank had to clear the payment before you could roster a registrant who paid with ACH. Now, they’re ready to be added to the right team as soon as their registration and ACH payment are submitted. 
• Bulk privacy settings: When it comes to your players and their information, you want to make sure what should be private is private. A new setting allows you to mark roster contact information private for all your members so it is only visible to team managers and organization admins. To adjust this, go to Settings > Site Prefs > Team Member Privacy.

For Your Teams

Stay up to date with what’s happening down the line:

• Release: Chat muting. Now you can pause chat notifications for two hours, four hours, until tomorrow, or until you unmute if you just can’t take any more of Dale going on about that goal he scored.
• Bug fix: Fixed an issue where chat would sometimes display nonsensical information to new teams. All information is now sensical.

March 2020

TeamSnap for Clubs & Leagues

Easily view and manage unpaid registrants 

A big part of managing registration is monitoring which registrants have yet to pay and working with them to collect their payment. And now, we’ve made it easier than ever for you to keep an eye on that! **Eyes emoji**

• Unpaid registrant count: Within the registration tab, you can now see how many unpaid registrants there are across all of your active forms, as well as how many are unpaid per each form.
• View unpaid: Use the admin button to click in and directly view a list of the unpaid registrants for each form. Export the list or email them directly via TeamSnap.

USA Hockey associations can now verify members directly with TeamSnap

With our new integration into the USA Hockey member database, U.S. hockey associations can confidently use TeamSnap to collect upcoming registrations, knowing that all registrants are validated and verified USA Hockey members. 

• USA Hockey form template: Use our USA Hockey registration form template to make sure you are collecting the right information.  
• Member verification: TeamSnap will automatically validate the USA Hockey Confirmation Number entered during registration, confirming whether the player, coach, official or volunteer is a verified member for the selected hockey season. 

For Your Teams

Stay up to date with what’s happening down the line:

• Bug fix: Badging on the app icon now reflects the number of unread chats instead of some arbitrary and less-useful number.
• Bug fix: Fixed an issue where the schedule would occasionally display like a Cubist painting. We applied Realism.

February 2020

TeamSnap for Clubs and Leagues

Automatic team or division placement at registration

Set participant fees to create a roster member and place the player onto a specified team or division once they register.

• Automated placement: Now for each participant fee, you can select which team or division players get placed onto. Division placements are automatic, while team placements can be automatic or set to pending status.
• View placements: Whether you export your registration information or view it in the web app, you will clearly be able to see where each participant has been placed for the upcoming season.
• Required birthdates: When you add a participant fee to a registration form, you will be required to collect birth dates from your registrants—so the right players don’t get placed into the wrong divisions or teams.

New overview data on registration activity and payment methods

• Clearly see the activity across all of your registration forms in a simple, concise view, and better understand how you are collecting money via each of those forms.
• Overview table: Easily see the total registration fees, what’s been collected, what’s outstanding, the total amount refunded and the number of registrants who have yet to pay, across all of your active forms.
• Payment breakdown: For each registration form, click to see a breakdown of the money collected to better understand the types of payment methods being used by your registrants.

January 2020

TeamSnap for Clubs and Leagues

Connect the dotsnumbers with our new registration and payment updates

Successful registration keeps your club running, so we keep running to make it even better. This month, we’ve made some improvements to make it easier for you to see and connect the numbers.  

• Additional filters: Over the past few months, we have added new ways for you to filter your registration records, such as updating the view to see details on specific participant fees, or narrowing it down to see who has paid and who has not (super important!). Now you can take that a step further and filter to only show registrations that have had a refund or a chargeback associated with it.
• High-level view: With so much to do, having a snapshot of how registration is going allows you to keep a finger on the pulse. Now when you go into the registration section, you can easily see how many registrants have come in through each form, how much money has been collected, how much money is still owed, and if there have been any refunds provided. 
• Connecting financial data: You want a clear view of your financial data, and this means understanding where the funds being deposited in your bank account came from. Well, now you can connect the dots. Exporting your financial reports will provide you Charge IDs that can then be compared and connected to the Payment IDs found in your registration exports (This is for you Excel fans out there).

Improved UI to keep the *snap* in TeamSnap

We’ve added a few new options and indicators to make your TeamSnap experience, well, snappier.

• Background Checks: Stay on top of your orders with new statuses and actions
  • Engaged - When a screening comes back as “Consider” and you choose to move ahead, “Engaged” will remind you know that person is good to go.
  • Cancel pending invitation - Ya, the name kinda gives it away. This lets you cancel an existing order. And surprise! It also lets you order a new screening. 
• TeamSnap Tournaments: Need to know who’s the home team for the next game? New Home/Away indicators on the schedule and game detail screens let you know at a glance.

For Your Teams

Stay up to date with what’s happening down the line:

• Release: TeamSnap Live! is now free on all plans, for all people—so grandma can keep throwing shade even when she’s at home.
• Release: New team chat platform. Better performance, more reliable, delicious on toast.
• Release: Added Help Center widget. Help is now helpier.

Bug fix: Fixed a bug in assignments. Ments are now properly assigned.

December 2019

TeamSnap for Clubs and Leagues

Export all of your deposit data in one quick click!

Having visibility to see all of your bank deposits and the transactions associated with each is key. Getting all of the data for a deposit in a single spreadsheet is that much better.

• One-click export: We’ve optimized our deposit details report so that you can now export all transactions associated with a deposit in a single click. No more going through and exporting page-by-page of transaction data and manually combining it all together into a single spreadsheet—nobody has time for that! 

Improved experience for your teams’ tournaments and leagues

We’ve added some new integrations with TeamSnap Tournaments and your team data to make it easier to register and keep everyone organized with leagues and tournaments. 

• Simple team registration: TeamSnap team commissioners, managers, and owners can now easily register their team for tournaments and leagues held on TeamSnap Tournaments. Team rosters will auto-populate, making the registration process a breeze. 

For your teams

Stay up to date with what’s happening down the line:

• Release: Assignments now makes it quicker and easier to assign some of your favorite and most-loved items with one click. (Assuming your most-loved item isn’t, like, ocelot shampoo.)

November 2019

TeamSnap for Clubs & Leagues

Improvements to make managing registration even easier

Managing the season once registration is complete isn’t always easy—which is why we’ve released some improvements to help make the process even easier. Now you can search and filter registrations, get clear reports on activity, and easily make adjustments. 

• Easy search and filtering: We’ve optimized our registration-search functionality to make it quicker and more efficient to find what you need.
• Improved reporting and exports: See how many people have registered along with how much revenue has been collected for a specific fee type under the ‘Participant Fee Overview’ section. You can also export fee-specific data to see all registrants associated with the selected program or division.
• Simplified registration and roster adjustments: You can now go directly into the participant’s registration record and adjust associated fees while also moving the player to the correct division or team. 

Give your parents peace of mind with Regsaver

Enable registration insurance directly within your registration forms, and allow parents to cover themselves in the case of unexpected incidents, such as an illness, an injury, or bad weather.

• Offer your parents an affordable way to prepare for the unexpected when you have a no-refund policy—all at no additional cost to you.
• With both season and tournament/camp options, it’s easy for them to find the policy that’s right for them.
• Available during registration on all new and existing registration forms.
• Your club, your call. The Regsaver insurance policy is optional, so you can decide the best refund policy for your organization.

*Regsaver is currently only available for U.S. customers.

For your teams

Stay up to date with what’s happening down the line:

• Release: Shortcut to quickly message all contacts for a single roster member.
• Release: You can now include photos in group and direct messages. Selfie bomb!
• Bug fix: Fixed an issue where some push notifications were not actually pushing. They have been given an extra nudge.
• Bug fix: Fixed an issue where a team might be untappable on the teams list. We put on our tap shoes and the issue is resolved.
• Big fix: Fixed a very rare bug that could cause an event not to display in very specific circumstances. Events now display properly in both specific and vague circumstances.

October 2019

TeamSnap for Clubs & Leagues

Improvements to help you better manage registrations

Getting people to register is just the first part of the process. Managing all the incoming registrations is where all the fun begins. So we have made some exciting updates to hopefully make the “fun” that much more enjoyable. 

• Improved registration exports now include additional data such as remaining balance and payment ID for easier tracking and relevant terminology and labels for less confusion. We even added the ability to export data for specific fees 
• You don’t need to export data to benefit from the improvements. We have updated the Participant Fee Overview to show how many participants have signed up, and how much total money has been collected, per each division and fee
• Finally, your In Progress and Completed Registrations tabs allow you to now clearly see who registered, and for what fees they registered for

New member management home

Introducing the Members tab: your go-to hub for managing every member of your organization. 

• One Member, One View: Have a player who’s on multiple teams or a coach who’s also a commissioner? Now they’re all on one page, listed under one person.
• Detailed Member View: View all important player information in one place, from personal info to roles, teams and divisions—you’ll even see their registration transaction summaries.
• Everything just got a little snappier: Simplified workflows and performance improvements save you more time in more ways.

Improved Standings for Website Builder

It’s not about whether you win or lose, it’s how you weigh the game. Now, in addition to positive point values, division standings can calculate negative values for Wins and Losses.

• Set Win and Loss values to positive or negative values, depending on how you want to track standings. Find more details in the advanced settings tab of the divisions module.

For Your Teams

Stay up to date with what’s happening down the line:

• Release: Team owners and managers can now send invoices directly from the web because who doesn’t love working from a bigger screen?
• Release: There’s a new Chat section on the Messages block...well tab. And it has a message: stay on top of the latest news with group and direct messages with the mobile app.
• Release: Looking for that competitive edge? Want to reach whatever status is above “power user”? Keep an eye out for our new rotating TeamSnap Pro Tips card in your team feed and get ready to master everything.
• Release: You can now set a topic for each group chat. For example: "Coordinating goalie practice" or "Let's all chip in to buy the coach a Ferrari."
• Release: Members with an outdated version of the app can now be included in chats, but they will need to update their app to reply. And they might want to update their wardrobe while they're at it. I mean, that velour shirt, amirite?

September 2019

TeamSnap for Clubs & Leagues

Easily adjust fees and roster assignments post-registration

Now when someone registers for the wrong program or division, or decides that they no longer want to participate, you can simultaneously update their division and team assignment while adjusting their fees.

• Move a player to a new division while updating their participant fee.
• Remove a player from their current division and team when deleting a participant fee.
• You get the point—you can update fee and roster assignments at the same time and avoid some unnecessary back and forth within the app.

Follow a step-by-step walkthrough on how to set up registration 

Let our in-app guide walk you through how to set up your upcoming registration form—think of it as your little helper!

• Access the walkthrough from the dashboard checklist or while editing your form - just hit the info icon next to the form name when in edit mode.
• Run through the full end-to-end registration form creation process or focus on key stages.

Quickly move between divisions and subdivisions

New navigational breadcrumbs let you easily move between divisions and subdivisions without having to start over from the main tab.

• When users dive into a subdivision, they can now jump directly to the previous or main division page in a single click.

For Your teams

Stay up to date with what’s happening down the line:

• Release: Newly created teams have access to integrated payments for fast setup, in-app reporting, and quick deposits.
• Bug fix: Fixed a few bugs and was not tested on any animals, except for one cat that sat on a developer’s keyboard for half the morning.
• Bug fix: Very minor bug fix for iPad users. Probably doesn’t affect you. Let’s just all move on.

August 2019

TeamSnap for Clubs & Leagues

Teams can now chat with direct messaging and group messaging

Teams connected to your organization can take advantage of direct 1-on-1 messaging or group messaging directly within the TeamSnap app. 

• Rostered users can now directly message any other contact on their team - right within the TeamSnap app! This is great for letting the coach know your child won’t make practice, planning carpool with another player, or asking someone to borrow equipment.
• Group messaging takes the awesomeness of direct messaging, with the added benefit of multiple recipients.
• Choose whether or not you want the direct and group messaging feature to be available for your connected teams.

Participants can easily pay off their remaining balance

Parents and players now see a Pay Now button in their app when they have an outstanding balance, allowing them to quickly and simply pay it off. 

• If there is an installment or ACH failure, users can use the Pay Now button to update or add their card and resubmit the payment.
• If there was a post-registration adjustment, users will be able to use the Pay Now button to pay the new balance.
• For users who choose to pay offline, the Pay Now button makes it easy to pay their balance online if they have a change of mind.

For Your teams

Stay up to date with what’s happening down the line:

• Bug fix: Fixed an issue where users could be logged out unexpectedly. Sort of like passing through a time portal, only not as much fun.
• Bug fix: Fixed a few miscellaneous issues with miscellaneous solutions.
• Bug fix: Fixed an issue where the availability buttons on the Schedule List weren’t, well, available.
• Bug fix: Fixed an intermittent crash that occurred when the schedule tab got overly excited and loaded too quickly.
• Help article: Because life doesn’t always go as expected, we’ve added an article to help troubleshoot when push notifications are not pushing to Android devices.

July 2019

TeamSnap for Clubs & Leagues

Improved registration experience for you and your registrants 

Get the most out of registration with these small, but impactful, improvements.

• Registration experience: Parents and players can now clearly see how many participants are being registered on each form, and the fees associated with each of them.
• Registration experience: Improved compatibility with older browsers so that registrants have a good experience no matter their browser preference. 
• Performance: Quickly see the hundreds, and thousands, of people that have registered for the season with improved, and optimized, load times on the registration summary page.
• Bug fix: Fixed an issue where Hockey Canada registrations were not being correctly sent to HCR for all customers.

Website Builder

Improved mobile experience for the Website Builder Schedule Module

Get more from less space with a redesigned portrait view on mobile.

• Find the details you need most without scrolling to the right thanks to a consolidated portrait view.
• Take advantage of the extra screen when in landscape view.

New CleanTalk Plugin for Website Builder

Stop spam from flooding your website comments and club inquiries.

• Less spam means you can focus on what matters—real comments and questions from real people.
• It’s already live, so there’s nothing you need to do except, well, get less spam.

For Your Teams

Stay up to date with what’s happening down the line:

• Fixed an issue where the number of unread messages displayed in the app was not, in the strictest of terms, accurate.
• Fixed an issue in team chat where older message would sometimes fail to load. You can now revisit that chat you sent in 1974.
• Fixed a crash that occurs when loading a team that has a large logo. We’re looking at you, “person that uploaded a 1 terabyte logo.”

June 2019

TeamSnap for Clubs & Leagues

Pay any registration balance via the Dashboard

Making it easier to pay off registration balances means you’re more likely to get paid. Your members can now pay off any registration balance through the Pay Now button on their personal dashboards.

Simplified registration fees

Setting up registration and program fees is easier than ever thanks to a streamlined registration form:

• Use participant fees to offer the different options available to each individual participant, whether that be club teams, league sign up, individual gear, or camps and clinics.
• Use form fees to cover any fees and discounts that apply to the registration as a whole, such as donations, or technology fees.

Website Builder

Additional website options to get your site looking great in time for opening day:

• New PowerPack plugin: Getting your website just right is even easier with 24 new content modules and 28 creative modules to choose from, including announcements, social media feeds and ways to showcase your photos.
• Awesome Weather Widget: With Weather Underground’s API feeling under the weather, we’re introducing the Awesome Weather Widget so you can keep seeing those sunny skies reports.
• Design maintenance subscription: Get one-on-one time with our design and development teams every month—for us non-web design savants, it’s the perfect solution to keep you moving ahead.
• Updated schedule module: We’ve updated the schedule table to make it easier for your families and players to read the schedule on your website.
• Two new templates: The new Striker and Slapshot templates offer you two more ways to get your site to look your way.

For Your Teams

Stay up to date with what’s happening down the line:

• Teams Invoicing on iOS: If you are creating invoices in a currency different than your device's default currency, we now list the specific currency type. Also, look at you with your global financial empire!
• Process improvements: A few updates to help things run more smoothly. Basically, like vitamins for the app, but without the mixed berry flavor.
• Security updates: Ongoing app maintenance to keep your parents’, players’ and clubs’ data secure.
• Manager Messages: We’re working to enhance and simplify team messaging. As part of that effort, we’re retiring Manager Messages on both web and mobile apps in order to provide the easiest and most robust team management experience.
• Bug fix: Fixed an issue with importing roster members. There was a missing checkbox. Our search-and-rescue team has located the checkbox and everything is back to normal.