Fix It: Common Email Issues

We know that email communication is critical and have set up our systems to alert you when we receive errors back from your email provider. If we receive an error message our system will disable your email address to prevent additional messages from being sent and causing additional errors, and then a notification email is sent in an attempt to notify you of the issue.

The error message received from your email provider will be included at the bottom of the error notification email. 

Error: Email server has been blocked

This error indicates that your email server has blocked any messages from our sending addresses from getting through. Typically there is a link or other information that you can use to get unblocked. You can contact your email provider to make sure they are sending TeamSnap messages. You may also be able to mark TeamSnap messages as safe using the information above so the provider doesn’t see them as spam. Be sure to re-enable your email in TeamSnap.

Error: Email address or account does not exist

Seeing any terms such as “rejected”, “account does not exist”, or “no such user” typically indicates that there is a problem with your email account or the email address is incorrect on your roster profile. Make sure that your account is working properly and check your email address on the Roster tab.

Fix It: Check for typos

Check the address closely as sometimes there can be a typo when the email was entered, like 2 letters that are transposed or one that is left out, which is often hard to spot at a quick glance. If it is not correct, edit your profile to make the necessary corrections and make sure to re-enable your email in TeamSnap.


Error: Email server is “not found”

If you see the term “host not found” that typically indicates that there is a problem with the email address. You will usually find the error in the part of the address after the @ symbol.

Fix It: Verify emails are correct

Go to the Roster tab and verify all of your email addresses are entered correctly. If not, edit your profile to make the necessary corrections. You might also check with your email provider to make sure nothing is being flagged incorrectly on their end. If everything looks good, you can make sure to re-enable your email in TeamSnap.


Issue: Emails routed to SPAM

Email servers can sometimes report our delivery emails as SPAM without user knowledge. When our system is notified of a SPAM classification, your email address is disabled on the team roster. Check your spam folder to see if the emails have been routed there. 

Fix It: Whitelist TeamSnap sender email addresses

To prevent your email program from routing TeamSnap emails to the SPAM folder, please whitelist the addresses listed below in your email program. You can do this by adding the addresses to your email program’s safe senders or whitelist. If you cannot find these lists in your program, you can add the addresses as a contact in your Address Book. The email addresses to whitelist are:

donotreply@email.teamsnap.com

hq@email.teamsnap.com

hq@secretlair.teamsnap.com

support@teamsnap.com

teamsnapinc@comms.teamsnap.com

Adding these addresses will prevent our emails from being marked as SPAM, and direct our emails to your inbox. Not sure how to whitelist in the email program you use? Check out this handy link that provides instructions for many providers: How to whitelist email