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Website Builder Support

Website builder customers have access to our expert support team along with optional design maintenance packages for questions that fall outside the support services listed below. This guide will be a resource for you to determine the best route to take for the questions you have.

Support Services

For assistance with items on this list, reach out to our support team using the Help icon in the bottom right corner of the screen.

  • TeamSnap modules
  • PageBuilder 
  • SSL Certificates - ordering and applying to site/ does not include secure errors
  • Verifying successful domain mapping

Any requests to support outside of the above will be handled on a case by case basis by either being logged as a feature request or forwarded to your Customer Success Manager to discuss maintenance packages available to get your desired results. 

Design Maintenance Packages:

Packages can be added to your account by your Customer Success Manager. These cover web design questions on topics beyond our basic support such as: 

  • Custom CSS 
  • Custom HTML
  • Custom design work

Note: All design maintenance packages are in addition to the annual website subscription fee and and initial one-time design packages. For questions or pricing around smaller maintenance projects and per-hour consultation, please reach out to your Customer Success Manager.

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