Connect Your Custom Domain
Want to use a custom domain name with your site (for example, www.myleague.com instead of myleague.teamsnapsites.com)? We can help!
In this article
Submitting your Custom Domain Mapping Request
If you do not yet have a custom domain, you can purchase one from a domain provider (namecheap.com, domains.google, godaddy.com, etc). Your domain provider hosts your DNS information and necessary changes can be made through the account you set up on the domain provider's site.
Once you have your custom domain, simply use this form to submit your mapping request. You will need to provide:
- Your Organization Name
- The TeamSnap URL
- The domain you want to map to
- A screenshot of your current DNS settings
This form submission will go directly to Thrive, our website partner, who will complete the mapping and confirm back with you.
You may need to update your DNS settings to complete the domain mapping! If you need assistance with any of the steps performed in your domain records, please contact the domain provider (the company you purchased your custom domain from) directly for assistance. They can assist with specifics within your domain settings, whereas our TeamSnap and Thrive will assist with your website builder site.
That’s it!
Important Information and FAQs
- DNS updates can take up to 48 hours to take effect; during that time, your site may be inaccessible. We recommend making these updates during a slower period for your Organization.
- Once your custom domain is set up, you must log in using your new URL with /wp-admin added. For example, www.example.com/wp-admin.
- If your custom domain was previously used on a site from another service where your nameservers were changed, you will need to revert the nameservers back to the default for your domain provider. Most domain providers have instructions for their default in their support documentation, or you can contact their support team for assistance.
- An SSL will automatically be generated for your new website.