Quick start guide: Website Builder for admins

This guide has been put together to help Website Builder administrators get comfortable with accessing, customizing, and managing your organization's website.

In this article

Log into your Website Builder site

Your login credentials are sent via email, along with your site's web address. If you have not received this email please check your SPAM/junk folder and then reach out to your Customer Success Manager if you are unable to locate it. 

Once your site has been created by our team, you will be able to log into your site dashboard by adding /wp-admin to the end of your site's web address (URL).

Attention: If you or someone in your organization has a new or existing custom domain that will be used for this site, it is important to use the custom domain URL to log in order to have access to the full functionality of the site.

Example with no custom domain


If you have a custom domain to use with your site you will access it using the custom URL:

Example with a custom domain


  1. Enter the username and password that you were emailed. 

    Screenshot showing the login screen on Wordpress that is used to log into your Website Builder admin account. It shows the WordPress logo, and the login fields for Username or Email Address and Password, the
    Website builder login screen hosted on WordPress.
  2. Once logged in, you will be taken to your dashboard.

Get to Know the WordPress Dashboard

The dashboard is the first screen you are taken to after logging in. This is where you have access to the toolbar (the black bar across the top of the dashboard screen), the admin menu (the menu that runs along the left side of the screen), and informative widget blocks in the main area of the screen that can be rearranged or removed if desired.

The toolbar will remain visible if you click your site name to view the front end of your site while logged in. This allows you to easily edit pages and access certain admin functionality as you navigate through your site.

You can also get more information about everything on the dashboard if you'd like to get more in-depth.

Adding other admins

If you need to add other people to assist with website customization or management, you have several roles available to assign depending upon the level of permission they will need.

  1. Log in to your Website Builder admin account.
  2. Click or hover over Users in the admin menu.

  3. Click Add New.

  4. Scroll to the Add New User section.
  5. Enter a username.
  6. Enter the new user's email address.
  7. Select the desired role (Admin, Editor, etc).

  8. Do not select the checkbox for Skip Confirmation Email.
  9. Click Add New User.

The system will send a confirmation email to the new user so they can finish creating their account. If not received, this email may appear in the Updates or Junk folder of their inbox.

Using a custom domain

If you'd like to use a custom domain that you own or have newly purchased, you'll need to make a few updates to your domain's DNS settings so we can get it connected to your new site. If you do not have a custom domain yet but want to use one, you can purchase on from a reputable domain provider of your choice (e.g. namecheap.com, domains.google, godaddy.com, etc).

  1. Log into your domain provider site.
  2. Access the DNS management area. Accessing this area may vary by provider, so if you are unable to locate it, please check your domain provider's support information for directions on how to access this.
  3. Locate the Records section.
  4. Remove any existing domain redirects (skip if your custom domain is newly purchased or there are none for your existing domain).
  5. Update the A Record
    1. Edit or add a new A Record if none exists.
    2. Enter or select @ in the Host field.
    3. Enter into the IP/Points to/Value field (clear any other IPs that are listed under your A Record).
    4. TTL field can be left as is.
    5. Save your changes!
  6. Update the CNAME
    1. Edit the CNAME record for your www subdomain or add a new CNAME record if none exists.
    2. Enter or select the host as www.
    3. Enter the domain you were provided for your TeamSnap Website Builder site (e.g. examplesite.teamsnapsites.com) in the Points To field.
    4. TTL field can be left as is.
    5. Save your changes!
  7. Take a screenshot of your updated DNS settings and send it along with your new custom domain URL to our support team (they can be contacted using the help icon located in your TeamSnap account and this help site).

Attention: If you are following these steps and your Website Builder site was created prior to October 24, 2022, you will need to complete additional steps for your custom domain set up.

Customizing your site

As part of your Website Builder purchase process, you should have been presented with template options to choose from. The template you selected is used to create your site and will be immediately available to customize once you gain access.

Before you dive into changing colors and adding pages, we recommend getting familiar with the Page Builder (aka Beaver Builder) content sections.

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