Connect Your Custom Domain

Want to use a custom domain name with your site (for example, instead of To do so you will need to make changes to your domain’s DNS (Domain Name System) information and then map the domain so that your Website Builder site knows to expect traffic for that domain. Just follow the steps below!

Info: If you need assistance with any of the steps performed in your domain records, please contact the domain provider (the company you purchased your custom domain from) directly for assistance. They can assist with specifics within your domain settings, whereas our support team will assist with your website builder site.

In this article

Important: If your custom domain was previously used on a site from another service where your nameservers were changed, you will need to revert the nameservers back to the default for your domain provider. Most domain providers have instructions for their default in their support documentation, or you can contact their support team for assistance.

Update your custom domain records

These steps are performed in your account with the domain provider you purchased your custom domain from. If you do not yet have a custom domain, you can purchase one from a domain provider (,,, etc). Once your custom domain name is purchased, you must modify your DNS settings. Your domain provider hosts your DNS information and necessary changes can be made through the account you set up on the domain provider's site.

  1. Log into your domain provider's site.
    1. Not sure who your domain provider is? You can look it up with a WHOIS directory such as or to enter your domain and see who it’s registered with.
  2. Access the DNS management area (If you are using a domain provider not shown below and need assistance, contact their support to get directions on locating their DNS management area). 
    • GoDaddy
      1. Click My Products.
      2. Click the DNS button next to the URL you need to update.
      3. Move on to Step 4.
    • Network Solutions
      1. Click My Domain Names.
      2. Locate your domain name and click Edit next to Advanced DNS Settings.
      3. Move on to Step 4.
  3. Locate the Records section (see above for specific steps in common domain provider sites).
  4. Remove any existing domain redirects (skip this step if it does not apply to you).
  5. Update the A record
    1. Edit the existing A record OR if there is no existing A record, add one.
      1. Enter or select @ in the host field to point the record directly to your domain name.
      2. Enter into the IP/Points to/Value field (clear any other IPs listed under your A record).
      3. TTL can be left as is.
        Example of A record from GoDaddy.
      4. Save it!
      5. Add another A record and enter
  6. Update the CNAME
    1. Click to edit the CNAME record for your www subdomain name OR if there is no existing CNAME record, click to add one.
    2. Add/update the following:
      1. Enter/select the host as www.
      2. Enter in the Points to field.
      3. TTL can be left as is.
      4. Save it!
  7. For sites created after Oct. 24, 2022: 
    1. Take a screenshot of your updated DNS settings and share that with our support team. The support team can be contacted using the help icon in your TeamSnap account or on this help page with your new custom domain to add it to your site. 
  8. For sites created before that Oct. 24, 2022:
    1. Continue to map your custom domain using the Domain Mapping tool in your Website Builder site.
  9. Map your custom domain

    Attention: The instructions for mapping your custom domain within your TeamSnap Website Builder site apply only to websites activated before October 24, 2022. For sites purchased and activated after that date, contact our support team with the new custom domain to add it to your site.

    1. Log into the dashboard of your TeamSnap Website Builder site.
    2. Under Tools in your admin dashboard, click Domain Mapping.
      1. If Domain Mapping is missing from the Tools option, you can send your new custom domain to our support team.
    3. Enter your custom domain URL ( into the empty field.
      • Make sure to enter your domain with the www prefix to map it correctly.
    4. Click Map Domain.
    5. Contact our support team and request a complimentary SSL certificate for your custom domain. 

    Tip: You can enter an additional domain mapping without the www prefix if desired. In this case, you would have two mapped domains. We recommend marking your primary domain preference by clicking the star. 

    That’s it! It can sometimes take up to 48 hours for the DNS changes you made to take effect. During this time, the site may be inaccessible, and the health status may be displayed as invalid on the domain mapping page. Once the changes have taken effect, you can use your custom domain to get to your Website Builder site. If you continue to see any issues after the 48 hours have passed, please contact our support team.

    Attention: Once your custom domain is set up, you must log in using your new URL with /wp-admin added. For example,

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