Troubleshooting TeamSnap Plus Subscription

If you've subscribed to TeamSnap Plus on your iOS or Android mobile device and you are still seeing advertising on mobile follow the troubleshooting steps below. 

Check out the Still Need Help? section at the end of this article if you continue to have trouble.

Restarting, Connection, App Version and Account Check

Let's start with the basics and everyone's favorite:

  1. Check to make sure that you have the latest version of the iOS or Android mobile app
  2. Verify the account that your email address connected to your App Store or Play Store account matches your TeamSnap login 
    1. In order for TeamSnap Plus to work while using the TeamSnap App your account email for TeamSnap must be the same email address as the one used for the App Store/Play Store. 
  3. Logout of the TeamSnap app and log in again.
  4. Restart your phone
    1. Did you try turning it off and on again? Don't knock it until you try it, it works more often than you think!

      No dice? Let's continue on our troubleshooting journey:
  5. Make sure your phone is connected to the internet
    1. Double-check that your phone is not in airplane mode.
    2. Confirm that you have cellular data enabled.
    3. Consider whether you are on a corporate or school/campus WiFi network that may have firewall restrictions in place that could be interfering with your device's connection, in which case you'd need to contact the network administrator.
    4. Are you on a VPN? Make sure your VPN is not restricting the TeamSnap app from connecting to the internet
  6. Check in the App Store or Play Store to make sure that your TeamSnap Plus is active/not expired etc. 

Still Need Help?

If you are still in need of assistance with this issue, please reach out to our support team using the Help icon in the bottom right corner of the screen. Be sure to let us know the following:

  • Confirm the troubleshooting steps above that you have already tried to resolve the problem 
  • Your device make and model (e.g. Samsung Galaxy S10, Apple iPhone 10)
  • The Android OS version or iOS OS version you have on your device 
  • What is the email address linked to your account for the App Store/Play Store?
  • What is the email address you use to login to TeamSnap?
  • Include a screenshot or two of where you are seeing advertising 
  • Do you see the issue when using cellular data or wifi or both? 
  • A screenshot of your TeamSnap Plus Subscription and the most recent email receipt for the subscription

The more details we have, the better equipped our team will be to help resolve the issue.