Manage and Edit Participant Registrations

Club and league administrators can manage incoming registrations and reporting from the registration form dashboard. 

In this article


Search/Filter Participant Registrations

  1. Click the Registration tab
  2. Click the form name
  3. Enter a search term in the Search Registrations field to filter your list to registrations that match

Customize Registration List View

  1. Click the Registration tab
  2. Click the form name
  3. Click Manage Columns to select the desired columns to display in the registration list view

Force Complete an In-Progress Registration

  1. Click the Registration tab
  2. Click the form name
  3. Hover over the SnapAction (...) button in the Admin column for the desired participant registration
  4. Select Complete to generate the participant's roster profile and force their In Progress - Checkout registration into Pay Offline - Waiting for Payment statusinprogress-snapactions.png

Edit a Participant Registration

Note: Participants will not be automatically notified of changes made to their registration. You can email participants to let them know of changes that they may need to be aware of or take action on.
  1. Click the Registration tab
  2. Click the form name
  3. Hover over the SnapAction (...) button in the Admin column for the desired participant registration
  4. Select Edit to open the participant's transaction summary where you have the following management options:
    1. Optional: Enter notes in the Registration Notes field and click Add Note
      1. Notes will be automatically added for fee and program adjustments and will be uneditable, only notes you manually add will be editable
      2. Registration emails that have been sent to the participant will be listed below the Registration Notes section
    2. Optional: Click Delete to the right of a fee or adjustment in the Registration Fees Summary section to remove a fee or adjustment from that participant's registration
    3. Optional: Click the Add Participant Fee button to add a fee for the participant
      1. As an administrator you can override the capacity limits for a participant fee with this function and can check capacity for each of your participant fees in the Participant Fees Overview of your Registration dashboard
    4. Optional: Click the Add Adjustment button to add an adjustment amount to the fee totals
    5. Warning: Fee adjustments, Add Program, and Delete program are not compatible with installment plans and can result in the registrant being unable to pay installments. If you need to delete Programs for an Installment plan, it is recommended to also refund all installment payments and ask the registrant to re-register to make correct program fee selections and collect payments. 
    6. Optional: Click into the Remaining Payment Amount field and enter the total remaining fees due to manually adjust the remaining payment amount for an offline payment.
      1. If a payment has been completed offline, you can also click the Registrant is paid in full? checkbox
    7. Optional: Need to issue a refund?
      1. Click the Refund button to the right of the payment that needs to be refunded 
      2. Click Refund to submit refund for processing
      3. Select Full Refund or Partial Refund Amount (must enter refund amount for partial refunds)
    8. Click Save to finalize any changes made to the participant's registration or transaction details

Delete a Participant Registration

  1. Click the Registration tab
  2. Click the form name
  3. Hover over the SnapAction (...) button in the Admin column for the desired participant registration
  4. Select Delete to permanently delete the participant's registration and registration information. This action is only available for unpaid registrations and cannot be reverse
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