Manage Participant Registrations

Club and league administrators can manage incoming registrations from the registration form dashboard by clicking the Registration tab, then the form name. 

Each individual registration list item has SnapActions for administrator that can be found by clicking Admin button:

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  • Complete: (In-Progress registrations only) Generates the participant's roster profile and forces In Progress - Checkout registrations into Pay Offline - Waiting for Payment status
  • Edit: Opens the participant's transaction summary
    • Click Edit next to the participant whose registration needs to be updated/edited to be taken to their transaction summary screen where you have the following registration management options:
      • Add a note to the registration: Enter notes in the Registration Notes field and click Add Note
      • View registration emails sent to the participant below Registration Notes
      • Remove a fee or adjustment from that participant's registration: Click Delete to the right of a registration fee or adjustment in the Registration Fees Summary section 
      • Add an adjustment: Enter a description and adjustment amount in the fields below the fees subtotal and click Apply
      • Manually adjust the remaining payment amount: Click the Remaining Payment Amount field and enter the remaining fees due
      • If payment has been completed offline, click the Registrant is paid in full? checkbox
      • Need to issue a refund?
        1. Click the Refund button to the right of the payment that needs to be refunded 
        2. Select Full Refund or Partial Refund Amount (must enter refund amount for partial refunds)
        3. Click Refund to submit refund for processing
  • Click Save to finalize any changes made to the participant's registration transactions.
  • Email: Opens pop-up for messaging the selected registrant
    • message is sent to the email address of the user account that the registration was started under - does not go to the email address entered in the registration form for participant
  • Delete: Deletes the participant's registration and registration information. This action is only available for unpaid registrations and cannot be reversed.

Other administrative actions for each registration list:

  • Search bar: Enter a search term in the Search Registrations field to filter your list to registrations that match
  • Manage Columns: Allows selection of one or more columns to display in registration list view
  • Export Current Page: Generates registration report file of current page view for registration list
    • Note: Make sure you use the Search field to filter the list and/or select the columns you'd like included in your export under the Manage Columns button before you click Export Current Page
  • Export CSV: Generates registration report file for the full registrations tab that you are on (incomplete/complete)
  • Export Fees: Generates registration fee summary report
  • Export Waivers: Generates CSV waiver data export
  • Email Registrants: Message all or filtered lists of registrants from either the Completed or In-progress registration tabs. Emails are truncated at 250 characters and are saved in the Registration Notes section for each registrant. Administrators can view previous communication history sent by all administrators.
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Questions? Kudos? Giving away a free puppy? Let us know at support-club@teamsnap.com or via the blue chat icon in the lower right corner of your club/league site and we'll be happy to help!