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Edit Participant Installment Plans

How-to

Applies To:
User
  • Members
  • Team Admins
  • Team Owners
  • Org Admins
  • Org Owners
Device
  • Web app Web
  • iOS app iOS
  • Android app Android
Plan
  • Trial
  • Free
  • Basic
  • Premium
  • Ultra
Country
  • United States USA
  • Canada CAN
  • Worldwide Worldwide

Sports organization administrators are able to make some adjustments to the installment plans for members that have completed registration entries. 

WARNING: Installment amounts can not be adjusted using  Add Participant Fee or  Add Adjustment options in the Registration Fees Summary. If a commissioner decreases the amount owed by the registrant, they will want to also decrease the individual installment amounts to match that adjustment. The installments can not be increased beyond the amount originally confirmed by the registrant, however the registrant can pay an additional amount in full from their login page once the installment plan has completed, but not before.

In this article


View a Participant Installment Plan 

  1. Click the Registration tab
  2. Click the form name
  3. Hover over the SnapAction (...) button in the Admin column for the desired participant registration
  4. Select Edit to open the participant's transaction summary.
  5. View your edit options under the installment Admin column. 

Edit an Upcoming Installment Payment

  1. Complete steps 1-5 in the section above
  2. Click Edit for the installment you wish to edit
  3. Click Change installment amount to increase or decrease the amount of the installment payment. 
    1. The new installments total cannot exceed the payment amount the participant originally agreed to pay at checkout. 
  4. Click Cancel this installment to cancel an installment payment
    1. The selected installment amount will be removed from the total owed, but can be added into other scheduled installments.  
  5. Click Change installment date to reschedule the date that an installment will attempt to process
    1. Failed installments can be rescheduled to a future date to be processed. 
    2. The registrant may need to update or reconfirm their payment method

Bulk Postpone Registration Installments

Need to postpone all the upcoming installment dates for all participants on a registration form? Read on to find out how to postpone installments.

  1. Click Registration
  2. Click the desired form name that the installments need to be postponed for
  3. Click the Installments button
  4. Select postponement duration (30/60/90 days)

  5. All remaining installments for the participants on the selected form will be postponed for the selected number of days.
    1. Example: Installments set for 4/15, 5/15, 6/15 postponed for 30 days will be processed 5/15, 6/14, 7/15.
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