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Managing Your TeamSnap Account Settings

How-to

Need to add or update the info on your TeamSnap account like profile information, household members, account preferences or your login credentials? Well, take a deep breath and buckle up, because it's about to get intense with our new and improved 47-step process! Just kidding. It's easy and will only take a minute or two.

In this article

Applies To:
User
  • Members
  • Team Admins
  • Team Owners
  • Org Admins
  • Org Owners
Device
  • Web app Web
  • iOS app iOS
  • Android app Android
Plan
  • Trial
  • Free
  • Basic
  • Premium
  • Ultra
Country
  • United States USA
  • Canada CAN
  • Worldwide Worldwide

Update Account Profile

This section is a master record of all your personal contact information. Details saved here will be the default information for you everywhere on TeamSnap. You can also set your profile photo here, and it'll be used everywhere in TeamSnap. The preferred contact email under your profile does not have to match the email you use for your account login email. Your login email is where TeamSnap will send you updates about your account and is managed under the Log In subtab. All other communication from your teams will go to your preferred contact email.

  1. Log into teamsnap.com
  2. Hover over the Account button in the top right of your screen
  3. Click My Account in the drop-down
  4. Click the Profile sub-tab
  5. Click Save when finished

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Create or Update Household Members (BETA)

Anyone can create a household. This will most commonly be done by the adult responsible for managing a family within TeamSnap. You can also be a part of multiple households, but can only create a single household. The household creator is the Household Organizer, with privileges to invite or remove members. 

  1. Log into teamsnap.com
  2. Hover over the Account button in the top right of your screen
  3. Click My Household (skip to step 6) OR
  4. Click My Account in the drop-down
  5. Click the Household sub-tab 
  6. Adding a new household member:
    1. Click New Household Member
      1. First time? Click Create My Household
      2. Household members are not required to have a TeamSnap account. Non-members will be prompted to create an account during the process to join the household. Existing TeamSnap members will have their account connected to their household profile once they accept the household join invitation.
    2. Enter new household member's information
    3. Click Add Household Member to save
    4. If an email address was entered, an invitation to join your household will be sent
  7. Editing a household member:
    1. Click the three dots for the member you need to edit
    2. Click Edit to make changes to their household profile
      1. Make needed changes and click Save
    3. Click Remove to permanently delete their profile from your household 

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Update Account Preferences

Account preferences allow you to opt in or out of the TeamSnap newsletter or Lab Rats program.

  1. Log into teamsnap.com
  2. Hover over the Account button in the top right of your screen
  3. Click My Account in the drop-down
  4. Click the Preferences sub-tab
  5. Make your selections:
    1. Email Newsletter opts you into receiving the newsletter when checked
    2. TeamSnap Lab Rats opts you into our customer product testing group
  6. Click Save

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Update TeamSnap Account Credentials

Learn how to update your account access information including your email for login and billing or changing your password.

  1. Log into teamsnap.com
  2. Hover over the Account button in the top right of your screen
  3. Click My Account in the drop-down
  4. Click the Log In sub-tab 
  5. Enter your updates in the appropriate fields
    1. Changing your password? For security purposes you will need to enter your current password.
  6. Click Save to confirm your changes!

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Common Questions

What's the difference between my account email and my roster email?

The account email is part of your credentials to log into your TeamSnap account. This is your username, or user ID. It is not automatically displayed in roster lists, only under your Account Settings. TeamSnap uses the account email to send you important TeamSnap news, or when there are billing issues for your account. You can update your account info if needed.

Roster emails are listed within each member profile on a team's roster list. Your roster email(s) is where you will receive communication from your TeamSnap team if you have the Receive Emails box checked in your roster profile. This is also known as your contact email address.

If multiple email addresses are listed under a member's profile, emails delivered from Person 1 will show as sent from the member's name on the roster. All subsequent contacts added will show emails delivered from the name on the account email for that email address, not the member's name on the team's roster. If needed, follow the instructions above to change the account name, or update your roster profile information if needed.

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