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Troubleshooting iOS Issues

Fix It

If you are running into any issues, the first thing you can do is double check that the device you are attempting to access TeamSnap on meets our system requirements.

In this article


iOS Error 3840

This error code typically means something is down on our end, and we are hard at work to get things back in tip-top-TeamSnap shape. Check out our status page if you'd like to stay on top of the latest updates. Please know that we greatly appreciate your patience during times like this, which we work hard to keep to a minimum and wistfully dream of never happening ever ever ever again.


iOS error 1001 / 1003 / 1005 / 1200

iOS error messages indicate a network connectivity issue. Here's how you can clear those up:

Solution

Check Wi-Fi Router

If you are experiencing this error while on a Wi-Fi router you have access to, please restart the router and try to log in again via Wi-Fi. Check your TeamSnap app to see if the error has cleared.

Check Wi-Fi Connection

Some Wi-Fi networks may have a proxy or VPN (Virtual Private Network) that blocks SSL (Secure Sockets Layer) connections, so try switching Wi-Fi off on your mobile device:

  1. Tap Settings
  2. Tap Wi-Fi
  3. Toggle Wi-Fi OFF

    iOS-wifioff.png
  4. Check your TeamSnap app to see if the error has cleared

Check Cellular Data Connection

Still having trouble? Next we'll try resetting your network settings on cellular data.

  1. Tap Settings
  2. Tap General
  3. Tap Reset
  4. Tap Reset Network Settings
  5. Restart your mobile device
  6. Check the TeamSnap app to see if the error has cleared

Still receiving an error? Try this:

  1. Tap and hold (long press) the TeamSnap app icon on your screen
  2. Tap the X to delete the app from your device
  3. Hold the power button until the red slider appears
  4. Swipe the slider to power off your device
  5. Hold the power button until your device powers back on
  6. Locate and reinstall the TeamSnap app from the App Store
  7. Check the TeamSnap app see if the error has cleared
  8. See  iOS FAQs for more information

Attention: If you are still receiving an error message with a 4-digit error code and have tried all the steps above, please contact us using the help icon at the bottom of your screen and provide all of the requested details. Completing the requested fields with inaccurate or false information while not receiving an actual 4-digit error code may result in your request being routed incorrectly and/or remaining unresolved.


"Not Authorized to Access This Resource" Error on Mobile

The full error message will read, "You are not authorized to access this resource. Please ensure you've provided a valid access token." To resolve this, you'll need to uninstall TeamSnap, restart your device, then reinstall TeamSnap.


iOS Connection Failure 9223372036854775807

The error message "Connection Failure, unable to connect to the internet. TeamSnap requires an internet connection 9223372036854775807" indicates a connectivity issue with the network you are using. 

Solution

Running iOS 10.0 or Later

Determine which iOS version your device is running. If it is on iOS 10.0 or later, please make sure you have the most recent version of the TeamSnap app available in the app store installed. Uninstall/reinstall TeamSnap following the steps below:

  1. Tap and hold the TeamSnap app icon on your screen
  2. Tap the X to delete the app from your device
  3. Tap and hold the On/Off Sleep/Wake button until the red slider appears
  4. Slide your finger across the slider to turn off your device
  5. Tap and hold the On/Off Sleep/Wake button until the Apple logo appears to turn your device back on
  6. Locate and reinstall the TeamSnap app from the App Store
  7. Log in to see if the error has cleared

Running iOS 10.0 or Earlier

In order to use the TeamSnap app, your device should be running iOS version 10.0 or later and have at least TeamSnap version 3.8 installed. If you are unable to update to iOS version 10.0 or later you can still access TeamSnap through the mobile browser on your device. However, you will not have access to Team Chat or TeamSnap Live.

What's Next

If you are still receiving the error message and have tried all the steps above, please contact us using the help icon below and provide all of the requested details. Completing the requested fields with inaccurate or false information while not receiving the 9223372036854775807 error code may result in your request being routed incorrectly and/or remaining unresolved.

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