All About the Invitation Process

Team Managers can add members to rosters and send invitations to join their team/group. When invites are sent from the team level (i.e. within a team) and a TeamSnap account exists for that email address, the recipient is automatically added to the team and will receive a confirmation email welcoming them to the team. If the email entered does not have an existing account, the recipient will be sent an email invitation to join the team. The invitation will walk them through creating an account for that address and joining the team.

Auto-acceptance will work the same way for additional contacts/family members, but if a contact has multiple emails entered with no account match or multiple account matches, they will receive email invitations with no auto-accept. Learn more about setting up additional contacts/family members here: Add Family Members and Roster Contacts

  Existing Account Match? Auto-Accept? Email Invitation? Explanation

Example 1:

Member OR Contact/Family Member

Email A

Email A Email A NO Any invitation sent to an email with an associated existing TeamSnap account will auto-accepted. Emails without an associated existing TeamSnap account will be sent an email invitation to accept and join.

Example 2:

Member

Email A
Email B
Email C

Email A
Email B

Email A
Email B
Email C

Example 3:

Member OR 
Contact/Family Member

Email A
Email B
Email C

NO NO Email A
Email B
Email C
Any invitation sent to an email without an associated existing TeamSnap account will require the recipient to accept and join.

Example 4:

Contact/Family Member

Email A
Email B

Email A Email A

Email B*

*Invitation will show as claimed

Invitation will be auto-accepted under the account match email. The additional email will receive both an email invitation that has been claimed (by the auto-accept) as well as a confirmation email letting them know they have access.

Example 5:

Contact/Family Member

Email A
Email B

Email A
Email B
NO Email A
Email B

For additional contacts/family members where multiple emails are added that have multiple account matches, no auto-accept will take place and invitations will be sent to all emails to allow the contact to accept and join the team under the email of their choice.

For users that are sent an email invitation, once they accept, the system will walk them through creating an account and gaining access to the site.  In the meantime, administrators will see the label Invitation Pending for the members that have not yet responded to their invitation. Just click the Resend Invitation button next to their roster listing to send a reminder. Learn more about common invitations questions here Common Invitation Questions.