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All About the Invitation Process

Reference

Administrators (organization/team owners, commissioners, managers) can add members to rosters and send invitations to join their team or group. 

  • When invites are sent from the team level (i.e. from the Roster tab of a specific team) and a TeamSnap account exists for that email address, the recipient will be automatically added to the team and will receive a confirmation email.
    • Auto-acceptance works the same way for additional contacts/family members, but if a contact has multiple emails entered with no account match or multiple account matches, they will receive email invitations with no auto-accept.
  • If the email entered does not have an existing TeamSnap account, the recipient will be sent an email invitation to join the team.

For users that are sent an email invitation, once they accept, the system will walk them through creating an account and gaining access to the site. In the meantime, administrators will see an "Invitation Pending" status for the members that have not yet responded to their invitation. Just click the Resend Invitation button next to their roster listing to send a reminder.

Once you've added members to your roster they'll have an invitation status of either not sent, pending, or accepted. You can tell the difference by looking at your roster list.

Sent the invites already? You'll see a checkmark for those who have accepted and joined the team, or a Resend Invitation button if they haven't accepted yet.

If you opted not to send out invitations when you created or imported your roster members, you'll want to invite them at some point. You may even need to resend invitations in cases where the invited member lost, forgot, or just needs a reminder to accept their invite.


Common Questions

Can invitations be sent without an email address?

No. The invitation process in TeamSnap works on an invitation basis using email addresses. An email address is required in order to set up an account.

Did the invitation get sent?

When adding or editing a player, if the checkbox for Send Invitation was selected, the invitation was sent automatically once you clicked Save. If you deselected the checkbox for Send Invitation, then the invitation was not sent out. You can confirm this by checking whether the player's name shows a checkmark ✔︎ next to it in the roster list. If so, it means that the invitation has been sent and accepted. If there is a Resend Invitation button, this means that the invitation has been sent but not yet accepted, and if there is an Invite to Join button, the invitation has not been sent out yet.  Learn more about the ins and outs of Resending an Invitation

How can I tell who has access?

When you view the roster list from a web browser, you will see a checkmark ✔︎ by member's names. On our mobile apps, an orange triangle will appear next to the email address for members that have a pending invitation or have not yet been invited to the team when viewing their roster profile. This means at least one person from the list of emails on that member's roster profile has accepted their invitation. Learn All About the Invitation Process.

To view player contacts and see which contact invitations are still pending, click the player's name. Contacts with a Resend Invite button next to their email have not accepted their invitation yet. If an invitee has expressed that they cannot locate their invitation, you can resend it on the web by clicking the Resend Invite button. Administrators can resend the invite from the mobile app by editing and re-saving the player's profile.Invitees who aren't able to locate their email invitation may also need to troubleshoot email issues.

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