Managing Subscription Plans and Billing

Seasons ending, wanting more features, needing to change or cancel billing - there are many reasons you need to manage your TeamSnap account billing. This article explains our Billing and Refund Policy, and how to manage your team or organization's plan and billing information where available.

Manage Independent Team Subscription Plan and Billing

Team owners can view past and future team billing dates, update their credit card billing information, and change team plans. 

1. Log into TeamSnap.com from a web browser
2. Hover over the Account button at the top right of your screen
3. Click Billing & Plans
4. Click Team Billing & Plans
   • Team plan and billing dates are displayed in the Billing details section
   • Billing history is available at the bottom of the screen
5. UPDATE TEAM PLAN PAYMENT INFO
   1. Click Change or Update this Card
      1. There is currently no way to store multiple credit cards in our billing system for independent teams.
   2. Update credit card information fields
      1. For issues with postal, zip code, or cvv numbers, make sure there are no blank spaces at the beginning of the digits you entered. 
      2. No dashes or spaces are needed for your card number or postal code.
   3. Click Save
6. SWITCH TO FREE PLAN / CHANGE TEAM PLAN
   1. Click Change Plan for the desired team
      1. Plan changes take immediate effect, so if downgrading, do not alter your plan until you are finished using your paid features.
   2. Select plan and billing frequency (Monthly or Annual)
      1. Annual Plans are displayed by default. Click the Monthly Plans tab to switch your billing type to monthly. 
      2. TeamSnap plans support a single team per plan. This means if you have multiple teams you need to select a plan type for each team.
      3. Want the Free plan? The Choose Free Plan button is located in the white bar at the top of the screen. Selecting the Free plan will immediately stop billing and store team data from paid features for future use, and team photos will only be stored for 30 days if you're downgrading, but can easily be downloaded from your account during that 30-day period.

You will receive a billing notification receipt by email on the date your team billing processes. TeamSnap does not provide invoices or purchase orders, so keep your email billing notification receipt for your records.

Plan Payment Issues

When our system is unable to bill the credit card on file for a team plan, we will re-attempt processing up to 7 times. If the final attempt is unsuccessful, the system will automatically switch the team to the Free plan. The team owner will need to update the payment card in their account and select the desired team plan to re-activate paid features.  

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Billing and Refund Policy for Teams

Summary

Automatic Billing

To ensure uninterrupted service and plan feature access, all team plans are renewed automatically using the credit card on file each month (monthly plans) or each year (annual plans). Plans are renewed at the current posted plan rate on our Plans and Pricing page. You may cancel billing for teams you own at any time.

Partial Charges for Independent Team Billing

For accounts with existing teams on monthly plan billing that add a new team on a monthly plan, partial month charges may be billed to allow the system to group charges for all billable teams under the account. Partial charges may also be billed for plan changes during a billing period for any cost difference between the two plans, as plan changes take effect instantly. 

Refunds for Independent Team Plans

TeamSnap is a pay-as-you-go service that can be canceled at any time, so refunds are not issued. You can cancel your paid plan before your next billing date to avoid being charged for the next billing cycle. You will be responsible for any charges already incurred, but you won’t be charged again and plan changes will take effect immediately.

The following is an excerpt from TeamSnap's Terms of Service regarding payments and fees, subscriptions, and refunds (available to view in full here: https://www.teamsnap.com/terms.

Payment and Fees

Some elements of the Services may be offered by TeamSnap for a fee. The fees for such Services are posted on the Website and/or the App Stores. Unless otherwise agreed in writing, fees are subject to change without notice. You agree to pay TeamSnap in advance the applicable fees for the Services provided by TeamSnap under these Terms. If you elect to pay applicable fees with a credit card, TeamSnap will bill your credit card for all fees and you hereby authorizes TeamSnap to charge your credit card or to charge any form of payment you have obtained to replace your credit card. You will provide TeamSnap with accurate and complete billing information including legal name, address, telephone number, and credit card or debit card billing information. If such information is false or fraudulent, TeamSnap reserves the right to terminate your use of the Services and in addition to seeking any other legal remedies. TeamSnap is not responsible for any charges or expenses (e.g., for overdrawn accounts, exceeding credit card limits, etc.) resulting from charges billed by TeamSnap. Each charge will be considered valid unless disputed by you in writing within thirty (30) days after the billing date. No adjustments will be made for disputed charges made more than thirty (30) days after the billing date. All fees will be paid in U.S. dollars and are due as set forth on the Website. TeamSnap’s fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you will be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes based solely on TeamSnap’s income.

Subscriptions

By purchasing any Services that are sold as an ongoing subscription (each a “Subscription”), you acknowledge that your Subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation of the automatic renewal of your Subscription and you acknowledge that your Subscription will be automatically extended for successive periods.

To cancel the automatic renewal of your Subscription at any time, you must do one of the following: update your user account at teamsnap.com or file a ticket by contacting our support team via the help widget in the bottom right corner of the screen.

Your renewal date will be the anniversary of your sign-up date after your initial term ends. For example, if you bought a three-month TeamSnap Subscription on November 7th, your Subscription would renew for another three months on February 7th. If you have a renewal anniversary date on the 30th or 31st of the month, your renewal date will be moved to accommodate months that do not have those dates. For example, if your Subscription was started on January 31st and had a one-month term, it will renew on February 28th (or 29th if it is a Leap Year), and thereafter your renewal date will be the 28th of each subsequent month. If you cancel the automatic renewal of your Subscription, you may use your Subscription until the end of your then-current Subscription term. TeamSnap may submit periodic charges (e.g., monthly) without further authorization from you, until you provide prior notice that you have terminated this authorization or wish to change your payment method within the 48-hour notice requirement. If you cancel the automatic renewal of your Subscript, you will not be eligible for a prorated refund of any portion of the Subscription fee paid for the then-current Subscription period. If TeamSnap does not receive payment for a renewal prior to the date of renewal, TeamSnap may, in its discretion, do one or more of the following: (i) demand full payment, (ii) charge any form of payment you have obtained to replace your provided form of payment (e.g., you have obtained a replacement credit card number), and you hereby authorize TeamSnap to do so, and (iii) terminate or suspend your Subscription.

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Manage Organization Billing Payment Method

1. Log into TeamSnap.com from a web browser
2. Option 1: Hover over Account button (top right corner)    
   1. Click Billing & Plans
      
   2. Click Club & League Plans
   3. Click Manage Plan button for the appropriate club/league
   4. Skip to step 4
3. Option 2: Click your organization's name under the My Leagues section of the dashboard
   1. Hover over Account button (top right corner)
   2. Click Manage Club & League Plan
      
   3. Move on to step 4
4. To update your org payment method:
   1. Click Add New Credit Card
   2. Enter credit card information
   3. Click Add Credit Card
      1. If multiple cards are entered, only one card can be set as the default payment method
      2. Click Make Default to change the default payment card (the default payment card cannot be removed
5. To view your org account invoicing:
   1. Click Invoices
   1. Click View PDF to view your invoice
   2. Click Pay Now to pay your invoice
   3. Click View Older Invoices to view past invoices

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Billing and Refund Policy for Sports Organizations

The following is an excerpt from the Terms of Service document provided to all Sports Organization, Tournaments, and Website Builder customers during sign up:

Fees and Payment

Fees. You agree to pay all fees specified as specified in your invoiced billing plan hereunder for TeamSnap as set forth in such Invoice. Except as otherwise specified herein or in an Invoice, (i) fees are quoted and payable in United States dollars (ii) fees are based on TeamSnap services purchased and not actual usage, (iii) payment obligations are non-cancelable and fees paid are non-refundable, and (iv) the number of subscriptions purchased cannot be decreased during the relevant subscription term stated on the Invoice. Subscription fees are based on annual periods that begin on the subscription start date and thereafter on each annual anniversary thereof, as set forth in the Invoice; therefore, fees for subscriptions added in the middle of a period will be charged for that full period

Invoicing and Payment. You will provide TeamSnap with valid and updated credit card information, or make payment via check. If You provide credit card information to Us, You authorize Us to charge such credit card for all TeamSnap services listed in the Invoice for the initial subscription term and any renewal subscription term(s) as set forth in Section 1.1 (Term of Purchased User Subscriptions). Such charges shall be made in advance, either annually or in accordance with any different billing frequency stated in the applicable Invoice. If the Invoice specifies that payment will be by a method other than a credit card, We will invoice You in advance and otherwise in accordance with the relevant Invoice. Unless otherwise stated in the Invoice, invoiced charges are due upon receipt. You are responsible for maintaining complete and accurate billing and contact information in TeamSnap.

Section 1.1 Term of User Subscriptions. User subscriptions purchased by You commence on the start date specified in the applicable Invoice and continue for the subscription term specified therein. Except as otherwise specified in the applicable Invoice, all User subscriptions shall automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter) at the list price in effect at the time of renewal unless You give Us written notice of termination at least thirty (30) days prior to the end of the relevant subscription Term.

Suspension of TeamSnap Service and Acceleration. If any amount owing by You under this or any other agreement for TeamSnap services is 30 or more days overdue, We may, without limiting Our other rights and remedies, accelerate Your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend Your use of the TeamSnap services until such amounts are paid in full.

Payment Disputes. We shall not exercise Our rights under (Suspension of Service and Acceleration) if the applicable charges are under reasonable and good-faith dispute and You are cooperating diligently to resolve the dispute immediately.

Taxes. Unless otherwise stated, Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, "Taxes"). You are responsible for paying all Taxes associated with Your purchases hereunder. If We have the legal obligation to pay or collect Taxes for which You are responsible under this paragraph, the appropriate amount shall be invoiced to and paid by You, unless You provide Us with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, We are solely responsible for taxes assessable against Us based on Our income, property and employees.

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