Refund Member Payments

Refund online to have the submitted payment electronically refunded to the specified member's payment card. If you refund the payment via cash or check offline to the member, you can enter that within the TeamSnap mobile app.

In this article


Refund Invoice Payments (web)

Who can do this:
  • Roster Members
  • Team Managers
  • Team Owners
  • Commissioners
  • Organization Owners
Where to do this:
  • Web app
  • mobile app icon
  1. Click the Invoicing tab
  2. Click the batch title where the payment to be refunded is located or hover over the 3-dot Actions button next to the batch and select View Invoice Batch
  3. Click the invoice ID for the desired invoice or hover over the 3-dot Actions button next to the batch and select View Invoice
  4. Click the Refund button next to the payment to be refunded
  5. Enter refund details
    1. Select the refund method (card, cash, or check)
      1. The option to refund to card will only be available if the payment was made online. Refund to card is not available for accounts using WePay. To do so, team administrators will need to contact our support team, while organization administrators will need to follow the WePay refund steps.
      2. Card refunds do not support partial refund amounts. To process a partial refund, you will need to refund via cash or check.
    2. Refund amount
    3. Refund Details
  6. Click Issue Refund

Refund Invoice Payments (mobile - teams only)

Organization-issued invoice payments cannot currently be refunded on mobile, please use the steps above to refund on the web.

Who can do this:
  • Roster Members
  • Team Managers
  • Team Owners
  • Commissioners
  • Organization Owners
Where to do this:
  • Web app
  • mobile app icon
  1. Open mobile app
  2. Tap hamburger menu (Android) or ...More (iOS)
  3. Tap Invoicing 
  4. Under MEMBERS, tap the member to be refunded
  5. Tap Paid
  6. Tap the invoice title for the payment that needs to be refunded
  7. On the invoice details screen, under Payment Log, tap the payment to be refunded
  8. On the Payment Details screen, scroll to the bottom and tap REFUND PAYMENT
  9. Enter the refund details
    1. Refund amount
    2. Optional note
    3. Select the refund method (card, cash, or check)
      1. The option to refund to card will only be available if the payment was made online. Refund to card is not available for accounts using WePay. To do so, team administrators will need to contact our support team, while organization administrators will need to follow the WePay refund steps.
      2. Card refunds do not support partial refund amounts. To process a partial refund, you will need to refund via cash or check.

  10. Tap SAVE

Refund Registration Payment

Who can do this:
  • Roster Members
  • Team Managers
  • Team Owners
  • Commissioners
  • Organization Owners
Where to do this:
  • Web app
  • mobile app icon
  1. Click the Registration tab
  2. Click the form name
  3. Hover over the Admin ... button for the desired participant registration
  4. Select Edit to open the participant's transaction summary 
  5. Click the Refund button to the right of the payment that needs to be refunded 
  6. Click Refund to submit refund for processingScreenshot of refund pop-up modal.
  7. Select Full Refund or Partial Refund Amount (must enter refund amount for partial refunds)
    1. If processing fees were passed to the registrant, they will be refunded for full refund transactions. Processing fees are not refunded for partial refunds.
  8. Click Save 
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