Common Invitation Questions

Can invitations be sent without an email address? 

No. The invitation process in TeamSnap works on an invitation basis using email addresses. An email address is required in order to set up an account.

Did the invitation send? 

When adding or editing a player, if the checkbox for Send Invitation was selected, the invitation was sent automatically once you clicked Save. If you deselected the checkbox for Send Invitation, then the invitation was not sent out. You can confirm this by checking whether the player's name shows a checkmark next to it in the roster list. If so, it means that the invitation has been sent and accepted. If there is a Resend Invitation button, this means that the invitation has been sent but not yet accepted, and if there is an Invite to Join button, the invitation has not been sent out yet.  Learn more about the ins and outs of Resending an Invitation

How can I tell who has access?

When you view the roster from the roster tab online, you will see a checkmark by the player's name. 

This means at least one person from their list of emails has accepted the invitation. Learn more about invites with  All About the Invitation Process

To view player contacts and see which contact invitations are still pending, click the player's name.

You can see below that the Mother Example contact has not accepted their invitation. If an invitee has expressed that they cannot locate their invitation, you can resend it by clicking the Resend Invite button. Invitees who aren't able to locate their email invitation may also need to troubleshoot email issues

Mobile app. 

A small orange triangle will appear next to the email address for members that have a pending invitation or have not yet been invited to the team.

Managers can resent the invite from the mobile app by editing and re-saving the player's profile.

  1. Click Edit for iOS or the pencil icon from Android
  2. Chose Save for iOS or the √ for Android
  3. The invitation will resend.