Fix It: iOS App Errors 1003, 1005, 1200

Error messages encountered in the iOS app indicate a connectivity issue with the network you are using. Use the troubleshooting guide below to try our fix it steps!

WiFi connection

Some wifi networks may have a proxy or VPN that blocks SSL connections, so try switching Wi-Fi off on your mobile device:

  1. Tap Settings
  2. Tap Wi-Fi
  3. Toggle Wi-Fi off

    iOS-wifioff.png
  4. Check your TeamSnap app to see if the error has cleared

Cellular Data

Still having trouble? Next we'll try resetting your network settings on cellular data.

  1. Tap Settings
  2. Tap General
  3. Tap Reset
  4. Tap Reset Network Settings

    ios-reset-network-settings.png
  5. Restart your mobile device
  6. Access the TeamSnap app to see if the error has cleared

Still receiving an error? Try this:

  1. Tap and hold the TeamSnap app icon on your screen
  2. Tap the X to delete the app from your device
  3. Tap and hold the On/Off Sleep/Wake button until the red slider appears
  4. Slide your finger across the slider to turn off your device
  5. Tap and hold the On/Off Sleep/Wake button until the Apple logo appears to turn your device back on
  6. Locate and reinstall the TeamSnap app from the App Store
  7. Log in to see if the error has cleared

Contact TeamSnap Support

Note: The form linked below is for users seeing one of the listed error codes ONLY. If you do not see a 4 digit error code in your mobile app, DO NOT use the form linked below. See iOS FAQs for more information. 

If you are still receiving an error message and have tried all the steps above, please contact us using the orange Help Widget below and provide all of the requested details.

Warning: Completing the iOS Error Code Request form while not receiving an actual 4-digit error code may result in your request being routed incorrectly and/or remaining unresolved.