Search results for help chat

103 articles found

• How to Contact TeamSnap Customer Support

  TeamSnap's support specialists are available to assist online via email for all of our customers, and we do our best to respond to every customer request as quickly as possible. Each of our support

• Using Direct and Group Messaging

  Using direct messaging, you can direct message (DM) any roster contact that is a TeamSnap user (someone who has accepted their invitation to the team and has installed the most recent app version),

• Troubleshooting Android Issues

  Sometimes, life just doesn't go as expected, and in the beautiful big world of Android, sometimes certain devices, third-party apps, and even some device settings can block TeamSnap notifications

• Using Team Chat

  If there’s a rainout or a last-minute field change, want to coordinate a carpool, or tell everyone where the celebratory pizza party is happening, this is the place to do it. Team members

• Using Chat Emoji Reactions

  Emoji reactions provide a quick and easy way to respond to messages posted in team chat and direct or group messages in the latest version of the TeamSnap mobile app. In this article Emoji Reaction

• Overview of Message Types

  Messages in TeamSnap can be sent by any member or contact with access to a team. Administrators are able to send messages to all members of their team or organization regardless of whether their

• Badges for iOS Mobile Devices

  What are Badge Notifications? Badge notifications are small red numbers displayed when you have new or unread alert messages and/or team chat messages on our iOS platform of TeamSnap. Where will I

• Using TeamSnap Live! Chat and Scoring

  TeamSnap Live! allows you to follow every game and communicate with the whole team, even when you can’t be there! TeamSnap Live! chats appear in your mobile app whenever a game or event is scheduled.

• Mobile Push Notifications

  TeamSnap uses mobile push notifications to deliver messages in a snap! What is a push notification? A push notification is a message that pops up on a user's mobile device and will only appear if the

• Using Chat Reactions for Team Polls

  Need to survey your team to see who wants to go to Dairy Queen? Maybe you need to gauge interest in switching Tuesday practice to another weekday and want to know which day works best for your

• Using Registration for Donations

  Registration forms are most often used to gather player information and allow registrants to select specific fees, but they can also be configured to allow members to submit donations. Here is how to

• Wrong Roster or Chat Name Displayed

  If you are running into any issues, the first thing you can do is double check that the device you are attempting to access TeamSnap on meets our system requirements. Wrong Roster or Chat Name

• Turn off team chat and direct messaging

  Organization administrators have the ability to disable the team chat and direct messaging features across all the teams for their entire organization. Attention: If your team is not part of an

• Frequently Asked Questions

  General FAQs What is TeamSnap? TeamSnap is a unique way to manage your sports team on the web or our mobile apps. Anyone who has managed or played on a recreational sports team knows how hard it can

• Registration Help Video Series

  Registration Quick Overview Registration Step 1: Form Creation and Field Customization Registration Step 2: Adding Fees and Adjustments Registration Step 3: Payment Methods and Checkout Adjustments

• TeamSnap for Teams: Members and Contacts Guide to Getting Started

  Welcome to TeamSnap! As a new member of a TeamSnap team, we've put together this handy guide to get you set up and on your way to using TeamSnap like a pro! This guide for getting started is aimed at

• Badges for Android Mobile Devices

  What are Badge Notifications? (Android) Depending on a user's personal Android settings, badge notifications can be displayed as a small dot or a number when you receive a push notification for an

• How to manage what information displays on team rosters

  Organizations can control what Teams can view and access through their season settings. Access these settings by navigating to any active season and choose the Settings page. The options listed below

• Archiving a team season

  Archiving team data is a task for team admins when transitioning between seasons. This article simplifies the process, making it easier to understand when and how to effectively archive team data.

• Troubleshooting iOS Issues

  If you are running into any issues, the first thing you can do is double check that the device you are attempting to access TeamSnap on meets our system requirements. In this article iOS Error 3840

• Archiving Best Practices

  Season Archiving for Clubs and Leagues lets you remove data from your active season and store it in a past season. There are three basic archiving options: Full Organization, Division, and

• General Troubleshooting

  At TeamSnap, we strive for 100% uptime. However, like life, unexpected problems or scheduled maintenance can sometimes result in downtime. In the event of a service interruption, we'll keep you

• Team store powered by Squadlocker

  Claiming my store The process to claim your team store powered by SquadLocker is very simple. Follow either of these steps to claim and customize your store: Option 1: Visit your team store on any

• TeamSnap for Business Upgrade Guide

  Congratulations on being upgraded to TeamSnap for Business! We’re so excited for you to start using the new platform. Upgrade steps | FAQ & Support | Support channels | Glossary Here’s what you can

• At-Home Drill of the Day

  Hey there! If you're reading this, it means you're interested in TeamSnap's soccer at-home drill of the day with FC Barcelona. To access this content, download the TeamSnap app on your mobile device

• Requesting Registration Updates and Refunds

  Participant Registration Updates Change requests to a completed registration will need to go directly to your registrar organization and not to TeamSnap support. Please contact your organization

• How to Send Invoice Reminders in TeamSnap for Business

  For steps to create new invoices, click here. If you need to remind members about unpaid invoices, TeamSnap for Business makes it easy to resend them with a custom message. Steps to Resend an Invoice

• TeamSnap ONE

  TeamSnap ONE is a new app brought to you by TeamSnap's innovation lab. Currently available by invitation only, TeamSnap ONE is being rolled out to limited users. If you’ve received a notification

• Troubleshooting a TeamSnap+ Subscription

  If you've subscribed to TeamSnap Plus on your iOS or Android mobile device and you are still seeing advertising on mobile follow the troubleshooting steps below. Note: TeamSnap Plus subscribers will

• Running Your Tournament: Day-of Tips & Troubleshooting

  Your tournament is today, or maybe a few short days away... congratulations! Here are some tip and tricks to ensure your tournament is a success! This guide was created to help you run your

• How to Increase Your TeamSnap Website's Search Visibility

  If you've launched your team or club website through TeamSnap and are wondering why it's not showing up in search engines like Google, you're not alone. Improving your website's visibility in search

• Add Family or Contacts to a Profile

  Learn how to add and invite additional people under a member profile with their own TeamSnap account access to the team. Family members and other roster contacts can be added by the main roster

• Logging in and out of TeamSnap

  You can access your TeamSnap account two ways - from a web browser on your computer or mobile device, or through one of our mobile apps! In this article Log in on the web Log out on the web Log in

• Troubleshooting Parent or Player Login Access

  You can see that this parent or player's email address is listed on a profile that has been assigned to a team, but the user still can't see their team in TeamSnap. How do you, as a commissioner,

• Classic TeamSnap for Clubs and Leagues administrator guide to getting started

  Attention: This article is for organization administrators on TeamSnap for Clubs and Leagues. Check your version at the bottom of your organization screen. Welcome! As an administrator (organization

• Team Created Instead of Joined

  Did you accidentally create a team when trying to join an existing team? We can help! To join the existing team, you need to be invited by a team admin. If you haven’t received an email invitation

• Quick start guide: Website Builder for admins

  This guide has been put together to help Website Builder administrators get comfortable with accessing, customizing, and managing your organization's website. In this article Log into your Website

• Massachusetts Youth Soccer Export for Import

  Using the registration feature in TeamSnap, administrators can gather and export Massachusetts Youth Soccer information from participants that can then be imported into the Affinity upload tool.

• Submit Payment Using Apple Pay

  This article describes how to submit payments using Apple Pay on iOS devices. Tap the Apple Pay button or choose Apple Pay as your payment method Check your billing, shipping, and contact information

• Getting started as an organization admin

  Attention: This article is for organization administrators on TeamSnap for Business. Check your version at the bottom of your organization screen. Welcome! As an administrator (organization owner,

• Creating Custom Roster Fields

  This article covers how to add custom fields that will be displayed on your member profiles. For administrators with sports organizations in TeamSnap, custom fields can be created at the team level

• Resend an Invitation

  Once you've added members to your roster they'll have an invitation status of either not sent, pending, or accepted. You can tell the difference by looking at your roster list. Sent the invites

• Duplicating a team game or event

  Existing events can be duplicated to help save time with schedule creation. Duplicating creates a copy of a game or event with the same data as the original event it was duplicated from. Note:

• Member Information Privacy and Security

  Like most folks who have kids, we’re very concerned with Internet privacy. And that’s why we take online security so seriously at TeamSnap. All your team data is 100% private and password-protected –

• Is our team info private and secure?

  Like most folks who have kids, we’re very concerned with Internet privacy. And that’s why we take online security so seriously at TeamSnap. All your team data is 100% private and password-protected –

• Issue a Tournament Refund

  To issue a refund for a credit card payment submitted to you through TeamSnap Tournaments, you'll need to log into your Stripe account. Find the charge to be refunded in the payments overview page

• Account Troubleshooting

  Running into issues with your TeamSnap account? Check out the troubleshooting help below. In this article Team Created Instead of Joined Team Missing from Account Common Questions Team Created

• Set Up a TeamSnap Account in 5 Easy Steps

  Are you a player or parent who needs help setting up your TeamSnap account? Here’s how! You’ll receive an email invitation from your team administrator. Open it and click on the Join Now button.

• Website Builder Support

  Website builder customers have access to our expert support team along with optional design maintenance packages for questions that fall outside the support services listed below. This guide will be

• Addressing payment failures

  Dealing with payment failures can be frustrating for members. To help resolve the issue, they can follow these steps: Make sure card details are correctly entered. Check if the card has been canceled