Search results for help chat

103 articles found

• Accepting a TeamSnap Invitation

  Need to accept your invitation to join a TeamSnap team? First things first, make sure that you've been invited by an administrator for the team or organization you are joining. Can't find your

• Program structure setup guide

  Attention: This article is for organization administrators on TeamSnap for Business. Check your version at the bottom of your organization screen. Need some guidance on the best way to structure your

• In Progress Registrations Explained

  In Progress are registrations that have not been completed, the registrant started the process of registering then stopped along the way before finishing. In the Checkout Detail column of the In

• TeamSnap for Teams: Administrator guide to getting started

  Welcome to TeamSnap! This handy guide is available to team administrators (team owner or managers) for learning helpful tips and how-tos to get you started with TeamSnap. Not sure if this guide is

• Manage Roster Profile Information

  This article covers updating the information displayed in a roster profile. Roster profiles display contact information separately from member information like name, jersey number, birthdate, etc.

• Set up your Checkr background check account

  This article explains how organization administrators can get set up to order background checks with Checkr. If you'd like to learn more about Checkr, or have any specific Checkr questions, check out

• Export Registration Transactions for QuickBooks Import

  This article explains exporting a CSV transaction file from TeamSnap for importing into Quickbooks online, but could also be adapted for importing into other financial management programs. Log into

• User roles & permissions: TeamSnap for Teams and TeamSnap for Clubs and Leagues

  This article covers the various TeamSnap user types and the different roles they can be granted within a TeamSnap team or organization. Attention: This article is for teams and for organization

• How to send a mass message

  Organization Messages It’s best to send mass messages from the organization level when you want to communicate with members across multiple programs, but you don’t need to filter by role or include

• Registration Protection and Accident Insurance for Admins

  About Registration Protection and Accident Insurance FAQs for Admins What is Registration Protection and Accident Insurance? You can read more about these offerings here. How do I turn on

• Getting Started with TeamSnap Website Builder

  Follow these steps to set up your new TeamSnap Website. TeamSnap Websites are available for TeamSnap for Business customers: Step 1: Appearance & Customizations Step 2: Adding & Editing Pages Step 3:

• Export for importing to USA Hockey

  Using the registration feature in TeamSnap, administrators can gather and export USA Hockey Confirmation numbers from participants that can then be imported into the USA Hockey Registry tool. Note:

• Handling Payment Disputes

  If you are a sports organization account administrator or a team owner accepting payments, you may occasionally have to deal with payment disputes (aka chargebacks) from your registrants and team

• Welcome Guide for Tournament Administrators

  Attention: This guide is for administrators of organizations that have purchased the TeamSnap Tournaments product. This is not included in TeamSnap for Clubs & Leagues. Learn more about TeamSnap

• Resetting Your Account Password

  Forgot your password? No worries, you can easily reset your password to get logged back into your account. In this article Reset Password on the Web Reset Password for iOS Reset Password for Android

• Adding a Team to Your Account

  Need to add a new team to your existing TeamSnap account? No problem! We're here to help you keep everything straight all from one account, whether it's by joining an additional team as a roster

• Best practices for hassle-free payment transactions

  To streamline payment acceptance and minimize potential disputes, we’ve compiled best practices to help you set expectations, handle disputes effectively, and secure your transactions. Step 1: Clear

• How to add/edit/update merchant account settings

  Note: Only “Org Owners” or “Org Admins” can add/edit/update merchant accounts in TeamSnap for Business Login to TeamSnap for Business Click on Settings in the left navigation On the Organization

• Member Registration FAQs

  Here are a few common registration tasks and FAQs: Common Registration Tasks Update your registration credit card or address a failed registration payment Print a copy of my receipt Finish a

• TeamSnap+ subscription overview

  TeamSnap + is an optional individual subscription that TeamSnap users can opt into through the mobile app. It does not impact or alter the existing plan subscription for your TeamSnap team(s). Get

• How to Set Up Social Media Feeds on Your Website

  Display your latest social media content directly on your website using SmashBalloon. This guide walks you through setting up feeds for Facebook, Instagram, and YouTube. Facebook Feed Setup

• Intro to WordPress Dashboard for Website Builder

  Overview The dashboard is the page you are taken to after logging in. It contains the toolbar, admin menu, and informative widget blocks that can be rearranged or removed if desired. Note: If you

• Setting up your organization structure in TeamSnap for Clubs and Leagues

  Attention: This article is for organization administrators on TeamSnap for Clubs and Leagues. Check your version at the bottom of your organization screen. Overview When setting up the structure of

• AYSO Export for Import

  Using the registration feature in TeamSnap, administrators can gather and export information from participants that can then be imported to AYSO. Note: If registration has not yet taken place make

• Registration set up: customize form fields

  This article covers the customization of the fields included in your registration form, including creation and arrangement of custom fields, and is part of our registration set up guide, which will

• Registration Guide for Prospective Members

  Welcome to TeamSnap! As a prospective member of a TeamSnap sports organization team, we've put together this helpful guide to assist you in getting registered and comfortable with the TeamSnap app!

• Subscribe to a Team Schedule

  Users can subscribe to a team's full schedule of games and events to have them displayed in a calendar and automatically updated any time the schedule is changed. If you're a member of multiple teams

• Using the Hockey Canada Rostering Connector (HCR Connector)

  Once you have completed registration and rostered the participants to teams for your organization, you can use the Hockey Canada Rostering Tool (HCR Connector) to sync your rosters with the Hockey

• Payment type and status detail legend for administrators

  Need help deciphering the payment type and detail terms? Take a look at the definitions below to find out what those terms mean. Attention: This article is for team administrators and for

• Tournament Set-Up Completion Tips & Troubleshooting

  Registration is complete, the rosters are locked and the team count is final... Now it’s time to finish your tournament set-up and prepare for success! This guide was created to help you finalize

• Manage personal notification preferences

  Roster members can stop, start, or adjust the frequency of their team event reminders. Teams Click to go to pricing page Paid Plans Everyone web mobile Everywhere In this article Manage personal

• Archiving a season in TeamSnap for Business

  Program administrators can archive completed and past seasons within their parent program to keep team activities and records well-organized. Archiving saves key information from the current season

• Submit Classic Payments (PayPal)

  This article applies to teams and organizations set up with Classic Payments tab using PayPal. Important Note: Classic Payments was phased out in early 2019 for our US and Canadian customers in favor

• Registration Set Up: Add Fees and Advanced Fee Adjustments

  This article explains how to setup fees, options, and fee adjustments for your organization's registration form, and is part of our registration set up guide, which will walk you through the entire

• Set Up Tournament Event Registration

  TeamSnap Tournaments administrators can create a registration page for event sign-ups through our intuitive, easy-to-follow layout. Note: You can set up event registration ahead of time, even if you

• All About Page Builder Content Sections

  Ready to go on a magical journey of website set-up by getting to know Page Builder? Most of the customization you will do is by adding modules to your site pages. This article covers available Page

• Troubleshooting Roster Imports

  Getting stuck trying to import your rosters? Here are a few tips and tricks to help: Use the Right Template There are two roster import templates available for the Club & League TeamSnap app. If you

• Troubleshooting: Team Missing from Account

  Once your email address is added to a roster in TeamSnap, it is enabled to receive messages sent out to the team roster. If you are receiving messages but don't see your team when you log into

• User Roles & Permissions: TeamSnap for Business

  Attention: This article is for organization administrators on TeamSnap for Business. Check your version at the bottom of your organization screen. This article explains the TeamSnap user roles and

• Connect Your Custom Domain

  Mapping Your Custom Domain to Your TeamSnap Website Want to use a custom domain name with your site (for example, www.myleague.com instead of myleague.teamsnapsites.com)? We can help! In this

• How to use drag/drop rostering

  TeamSnap :: Watch Video Navigate into a season Go to the Rostering page - see some helpful notes below Creating Participants - Participants are made available to roster via Registration, Import, or

• Managing Tournament Officials

  TeamSnap Tournaments administrators with the Assigners role can add and update their tournament organization's designated officials. Officials can be managed within the admin portal under the

• Issue Refunds for Member Payments

  Administrators can issue refunds online to have payments electronically refunded to the specified member's payment card. If you refund the payment via cash or check offline to the member, you can

• Importing roster profiles

  Attention: Planning to use registration? Your members will be added via the registration process so you don't need to import them beforehand. In this article Importing a division or full organization

• How to create an early bird discount

  Date based discounts, sometimes referred to as “Early Bird Discounts”, can be a helpful way to manage discounted registration fees for early registrants. To set up a date-based or early bird

• Not Eligible For Fees on Registration

  Organization administrators have the ability to set parameters for registration. In doing so, it helps ensure that only participants eligible for the specific fee on a registration are able to

• Replying to a TeamSnap Email

  Email replies cannot currently be sent using the TeamSnap Messages tab. To reply to emails sent through TeamSnap you need to go to your email program (gmail, yahoo, etc.) and use the reply button in

• Set Up Multiple Contacts Under a Single Roster Member

  If you or your roster members have multiple phone numbers or emails, you can add them all! This is also helpful if multiple people need to be listed under the profile to receive team communications,

• Managing Subscription Plans and Billing

  Seasons ending, wanting more features, needing to change or cancel billing - there are many reasons you need to manage your TeamSnap account billing. This article explains our Billing and Refund

• Export for Little League Import

  Using the registration feature in TeamSnap, administrators can gather and export information from participants that can then be imported into your Little League upload tool. Note: If registration has